Baru IT Service Delivery Manager

Date Posted: 1 hari yang lalu
Salary:
GO-JEK
Jakarta
Apply Now Whatsapp to Friend Save This Job

Job Description

About the Role
At Gojek, we rely on our IT systems to power the solutions that help consumers around the world. We’re seeking an experienced IT Service Delivery Manager who can join us on this journey, using his or her technological skills to make us more efficient. In this role, you will analyze our current systems and assets, recommend and implement solutions and upgrades, and provide training. Our ideal candidate has extensive knowledge of network maintenance, experience managing staff, and advanced industry knowledge to keep us on the cutting edge. From day one, you’ll have an immediate impact on the day-to-day efficiency of our IT operations, and an ongoing impact on our overall growth.
As our IT Service Delivery Manager, you will take full responsibilities of IT end user computing operation in Gojek Indonesia, Singapore, Vietnam. You will need to ensure 100,00 + GoTroops across the ASEAN region are able to work seamlessly with their IT tools (Laptop and the apps installed), this to support Gojek business process, enabling Gojek boosting the GoTroops productivity on creating social impact.


What You Will Do

    • Lead the IT end user support in south east asia region to maintain essential IT operations, including operating systems, security tools, applications, servers laptops, desktops, software, and hardware inventory
    • Analyze department needs, identify vulnerabilities, and boost productivity, efficiency and accuracy and own process improvement that will impact larger business initiative
    • Manage strong partnership with all key stakeholders in the counties, not limited to IT audit team, internal stakeholders, and senior leadership team
    • Provides infrastructure services vision, enables innovation and seeks to leverage IT trends that can create business value consistent with the company’s requirements and expectations
    • Ensure high level of IT SLA and user satisfaction
    • Prepare cost benefits analysis reports when upgrades are necessary, continuously analyzing vendors to ensure they offer the best possible service and value for company needs
    • Scale up the team capacity as IT business partner by extending mentorship focusing on both technical and non-technical domain and provide solid leadership presence to the group

What You Will Need

    • At least 10+ years experience in IT management and 5+ years as people manager
    • Hands-on technical depth in complex infrastructure implementation, system upgrades and operational troubleshooting
    • Bachelor’s degree in technology or computer science
    • Experience on handling audit/review internal and external
    • Expert on managing MacOs, Windows and office networking
    • In depth understanding of ITIL and ISO 27001 and able to plan and deploy the IT SOP and Policy
    • Solid stakeholder management skill with proven experience managing partnership with senior leadership team
About the Team
Our team is a group of 30+ IT engineers to support 10,000+ end users in Indonesia, Vietnam and Singapore. You will be part of the Global IT Infrastructure and Operation wolf pack that overall supports 10K users across Indonesia, Singapore, Vietnam and India. We look after IT infrastructure assets and maintain the environment continuously to ensure the availability, integrity, and security for all IT systems and infrastructure. Our technical solutions will help team all-across functions make better and faster business decisions and perform optimally.
While our team is based all over the region, we are a tight-knit group who are bonded by two things: good technology and good bread . For real - our weekly conversations range from the latest breakthroughs in mobile technology to the best sourdough bread recipes out there (WFH has indeed made us into make-believe bread connoisseurs). But whether you like your bread with butter or olive oil, or stay as far away from it as possible (teach us how), we’d be stoked to have you join the fam!
About Us
Gojek is a Super App. It’s one app for ordering food, commuting, digital payments, shopping, hyper-local delivery, and dozen other products. It is Indonesia’s first and only decacorn. It's also the only Southeast Asian startup to be part of Fortune's list of 'Companies That Changed The World.'
Our Mission: To create and scale positive socio-economic impact for our customers, driver-partners, business and MSMEs.
As of 2018, Gojek processed more than $9 billion annualised gross transaction value across all markets where it operates - in Singapore, Thailand, Vietnam and Indonesia. We have the largest food delivery product in Asia, (outside of China), and the largest payments wallet in Southeast Asia.
Our investors include Google, Facebook, PayPal, Sequoia Capital, Tencent Holdings among others.
Gojek is committed to building a diverse and inclusive workplace and is an equal opportunity employer. We do not discriminate on the basis of race, religion, national origin, gender, gender identity, sexual orientation, disability, age, education status, or any other legally protected status.

Related Jobs

Job Detail

  • Job Id
    b4a9d3252dfd2e8a
  • Location
    Jakarta
  • Company
    GO-JEK
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

Contact GO-JEK

Sponsored by

https://www.halokerja.kabardunia.com connects jobseekers and recruiters by accurately matching candidate profiles to the relevant job openings through an advanced 2-way matching technology. While most job portals only focus on getting candidates the next job, Shine focuses on the entire career growth of candidates.

Quick Links
Jobs By Industry
Latest Job
Copyright © 2026 halokerja.kabardunia.com . All Rights Reserved.