Baru Branch Service Executive

Date Posted: PostedHari Ini
Salary:
DBS Bank
Indonesia
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Job Description

Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just right for you.

Job Responsibilities

  • To welcome and provide the best service to customers
  • To process all customer;s transactions, cash and non-cash (including ATM), precise, accurate and timely accordant to the applicable procedures and policies; and is including to check, verify and to follow it up
  • To send clearing cheques / bilyet giros to BI
  • To reconcile all transactions including clearing that already been processed to/ from BI
  • To reconcile ATM/Debit cards in-stock, stamp-duty, vouchers and all transactions sent to Head Office
  • To do transaction-callback when necessary in accordant to the applicable procedures and policies
  • Handling customer complaint and escalate to the related Unit to settle the case timely and to monitor
  • To provide information as require by the customers, including Bank’s products and services
  • To prepares routine reports accurately and timely; including end-of-day and other routine reports
  • To increase service quality for continuous improvement
  • To do other administrative work as requested by the Supervisor towards the branch’s goal
  • To do other task as assigned by the Supervisor to achieve Branch’ goal

Job Requirements

Non-Technical Experience

  • Relevant experience in the banking and finance industry would be an advantage
  • High degree of integrity/ honesty
  • Possess good interpersonal and communication skills
  • Good command of spoken and written English

Technial Experience

  • Basic banking operations knowledge
  • Min. 1-2 years experience in banking/financial industry, preferable 1 year experience in back office operations would be advantage.
  • Educational background min. Bachelor Degree

Primary Location: Indonesia

Job: Customer Service

Schedule: Regular

Employee Status:

Full-time

:

Job Posting: Feb 15, 2022, 8:22:22 PM

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Job Detail

  • Job Id
    b0b34502cb88bcda
  • Location
    Indonesia
  • Company
    DBS Bank
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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