Associate, Customer Care Operations-Jakarta

Date Posted: 30+ hari yang lalu
Salary:
Lazada
Indonesia
Apply Now Whatsapp to Friend Save This Job

Job Description

Location: Indonesia Department: Customer Service Location: Indonesia Job Description Key tasks and responsibilities
1. Handle L3 task list ; Urgent and isolate case, Refund voucher related and handling Order Processing & Voucher creation task
2. Identify, qualify, analyst any potential issue and develop practical recommendations to resolve issues
3. Collaborate efficiently among cross-functional team/departments
4. Meet or exceed committed targets and operational metrics
5. Conduct regular review to monitor performance the BPO partners
6. Leads initiatives to drive continuous improvements through identifying new approach
Job Requirements 1. Min 3 years Customer Service
2. Positive attitude towards meeting tight deadlines and going the extra mile
3. Strong sense of ownership and accountability
4. Strong analytical skills (excel skills is a must) and business understanding.
5. Entrepreneurial and creative mindset with well-developed interpersonal and leadership skills
6. Demonstrated ability to handle multiple tasks, to prioritize them and meet deadlines
7. Structured work, focused on process, details and quality
8. Open minded with a very dynamic environment
9. Solid, detail-oriented documentation skills
10. Experience on handling customer complaint and problem solving
11. English proficiency for both writing and speaking is a must

Related Jobs

Job Detail

  • Job Id
    ac06ba60de42e4a8
  • Location
    Indonesia
  • Company
    Lazada
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

Contact Lazada

Sponsored by

https://www.halokerja.kabardunia.com connects jobseekers and recruiters by accurately matching candidate profiles to the relevant job openings through an advanced 2-way matching technology. While most job portals only focus on getting candidates the next job, Shine focuses on the entire career growth of candidates.

Quick Links
Jobs By Industry
Latest Job
Copyright © 2026 halokerja.kabardunia.com . All Rights Reserved.