Donor Service Staff, FDC

Date Posted: Posted30+ hari yang lalu
Salary:
Jakarta
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Job Description

SOS Children’s Villages Indonesia
Based in Jakarta



Main Responsibilities:

  • Answer and respond to incoming calls and emails to fulfill donor’s need by providing optimum service to our donors.
  • Resolve customer service issues accordingly with valid and accurate answer in timely manner.
  • Welcome new donor to ensure our donor will have a good journey by donating to organization.
  • Responsible for telefundraising / telemarketing activities (eg: upgrade and reactivation) to get additional donation to organization.
  • Support and adapt with ad hoc task related to Donor Service for continously improvement or innovation.
  • Build and maintain a good relationship with other parties related to Donor Service (eg: banks, agencies, and vendors)
  • Able to retain our individual donor to stay donating for a long term period
  • Familiar with Sales Force is a plus

Qualifications & Skill:

  • Fluent in English and Bahasa Indonesia
  • Diploma or Degree graduates in any field
  • Experience for at least two years in Customer Service areas
  • Have strong interpersonal and communication skills
  • Trustworthy to keep donor’s confidentiality
  • Know how to operates Microsoft Office in general
  • And know how to have FUN at work!
  • Knowledge of Child protection http://bit.do/codeofconduct2021
  • Placement : Jakarta Selatan - Jatipadang

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Job Detail

  • Job Id
    aafa65ec6f8cfafb
  • Location
    Jakarta
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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