Baru Technical Support Specialist (Night Shift)

Date Posted: Posted4 hari yang lalu
Salary:
Jakarta
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Job Description

(Night Shift)

Employment Type: Part-time | Location: Jakarta/Surabaya, Indonesia

Job Description

Hydra X is looking for a Technical Support Specialist to join our team. You will be supporting end users during troubleshooting activities as well as interacting directly with applications. You will also be building up our company’s technical troubleshooting capabilities.

Responsibilities
Hybrid role involving customer support and technical support
Act as the initial point of contact for application-related concerns from clients
Troubleshoot and perform quality analysis of the application and infrastructure
Provide daily support to users of various computer systems including answering questions, analyzing problems, and quickly forming solutions to return systems to proper operation
Communicate clearly and effectively with end users and colleagues to quickly resolve issues and ensure customer satisfaction
Complete detailed reports listing requests for technical assistance, steps taken to resolve them, and specific dates/individuals involved
Develop training manuals and troubleshooting procedures to help both support personnel and end users interact properly with our applications
Perform and manage routine preventive maintenance and operational activities inclusive of service request and incident response
Actively update, maintain and monitor application, cloud infrastructure and all aspects of computer networks
Qualifications & Requirements
Bachelors degree (degree in computer science is preferred)
3-5 years of relevant experience in technical support. Experience dealing with fintech applications is preferred
Self-starter who excels in fast-paced, high growth and dynamic environment. Possess the ability to thrive within a start-up environment
Process-oriented and passionate to build templates from scratch
Highly motivated and proactive with strong ability to execute
Team player, proactive, organized, hands-on and meticulous
Good oral and written skills in English , able to communicate effectively
Familiar with networking and UX system administration will help

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Job Detail

  • Job Id
    a9359563835466c0
  • Location
    Jakarta
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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