Field Engineer

Date Posted: Posted22 hari yang lalu
Salary:
Jakarta
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Job Description

What will be your main function and you will collaboration with:

A Field Engineer is the first point of contact in technical queries and provides remote technical support during the maintenance phase of KONE and/or non-KONE products. They support maintenance technicians in resolving technical issues, working to ensure products are maintained in compliance with KONE’s safety, process and quality requirements.

Responsibility & Key Activities:

Field Engineer and site support services for Front Lines

  • Provide remote technical support for maintenance technicians in identifying the root cause and corrective solution
  • Provide spare part identification support
  • Support in proximity stock definition for new Lift in Services
  • Provide 24/7 Connected Services analytics and support by evaluating non-standard and non-urgent service needs
  • Together with 24/7 Operations Center support technicians in configuring and repairing KRM devices and connections
  • Log all cases to Field Engineer tool
  • When needed, assign/direct the case to a relevant expert in the organization or escalate to global
  • Create knowledge base articles
  • Propose sales solutions (Packaged Service Repairs) to improve equipment reliability, comfort and safety
  • Support sales in assessing the maintainability (spare part availability, documentation, competences, maintenance need) of equipment before tendering for maintenance contract

Training

  • Train local technicians during site visits and/or deliver scheduled training sessions
  • Co-operate with and provide expertise to local training centers in training courses

Quality

  • Create quality reports in to Field Engineer tool after remote support and/or site visits and list issues which require corrective actions
  • Identify proactively root causes for the issues and forward corrective actions according to KONE process requirements (e.g. trainings, guidelines, field letters etc.)
  • COR review / identify units for Clinica visits
  • Note: Clinica visits performed by Field Engineer

SAFETY

  • Be aware and operate within KONE safety requirements
  • Ensure each site follows the global safety processes and guidelines
  • Follow the safety procedures and rules of customers, partners and KONE.
  • Report safety concerns
  • Stop installation or lift operations if safety violation or hazards are detected

PEOPLE LEADERSHIP

  • An experienced Field Engineer can act as line manager for group of Field Engineer/field troubleshooters
  • People management e.g. setting targets, conducting PDP’s and IDP’s for team members together with Field Engineer manager
  • Drives competence development in the team, inform Field Engineer manager about any skill gaps in the team
  • Facilitates information sharing and creates collaborative working environment

DAILY OPERATION

  • Allocate daily work together with Field Engineer manager
  • Monitors and leads the performance and KPI/SLA adherence of the team
  • Review daily priorities in the team and take appropriate action to ensure results are achieved
  • Continuous support of Field Engineer development together with Field Engineer manager

Requirements:

  • Diploma’s degree in Electrical, Electronics or Telecommunications engineering
  • Problem-solving, able to work under minimum supervision, creative thinking used to do multitasking job, able to work well under pressure
  • Good technical understanding of product and service solutions that meet the customer expectations
  • Understands and has knowledge of norms and requirements that are applicable for each project
  • Takes safety aspects into account and selects environmentally sustainable solutions when possible
  • Customer service mindset
  • IT literacy
  • Willing to travel
  • Flexibility

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on www.kone.com/careers

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Job Detail

  • Job Id
    a6f7824791628f30
  • Location
    Jakarta
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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