Account Manager - Online Commerce

Date Posted: Posted30+ hari yang lalu
Salary:
Jakarta

Job Description

Location Jakarta Work Type Permanent Application Posted January 7, 2022

About the Role


We are looking for a competent Account Manager to find business opportunities and manage customer relationships on our online commerce platform. You’ll be directly responsible for the preservation and expansion of our online commerce platform (GoStore and Selly).


What You Will Do

  • Engage with our key merchants and help resolve issues and inquiries
  • Build strong, long-term relationships with our merchants
  • Collect merchants’ feedback to improve product and customer experience.
  • Upselling for premium features
  • Maintain and monitor daily transactions and ensure merchants keep transacting with GoStore.
  • Cross-collaboration with different teams to drive initiatives

What You Will Need

  • Strong analytical and planning skills, familiarity with Excel is a must.
  • Excellent time management and problem-solving skills
  • Superior verbal and written communication skills in both English and Indonesian
  • Experience in the e-commerce industry

About the Team

The Commerce Enablement team is a family of 120+ engineers based in Jakarta, Singapore, and India. We consistently strive to implement solutions that allow our merchant-partners in Indonesia (and the greater Southeast Asian region) to sell their products both online and offline. We also work to improve the merchant-partner experience by product innovation and integration with the rest of the Gojek ecosystem.

Internally, we promote a culture of engineering excellence, learning, and guided career growth. We advocate sustainable engineering practices, innovation, and working smart more so than working hard. We aim to be a world-class organization, implementing world-class solutions, with world-class engineers leading the way.

Our portfolio of products includes merchant-facing solutions that enable our subscribed merchant-partners to sell their goods and services both online and offline. Southeast Asia is a highly dynamic market, where products have to react promptly to market trends and shifts, and where product managers and business leads need the flexibility to experiment and iterate fast. With that in mind, from an engineering perspective, our challenges are to evolve a general platform for e-commerce that is sufficiently versatile to support rapid product iterations across multiple products, as well as scaling up to an ever-growing user base. To tackle these challenges, we have adopted event-driven architectural patterns in our engineering designs, as well as agile practices across all our day-to-day processes.

This COVID era has been hard on all of us. Off-hours, we are doing our best to stay in touch and continue to bond through fun online activities. Once COVID is over, we are looking forward to resuming our regular team-wide social activities such as dinner-and-drinks evenings and team off-sites.

Job Detail

  • Job Id
    a545dc7af7dd7810
  • Location
    Jakarta
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

Contact GO-JEK

Sponsored by

https://www.halokerja.kabardunia.com connects jobseekers and recruiters by accurately matching candidate profiles to the relevant job openings through an advanced 2-way matching technology. While most job portals only focus on getting candidates the next job, Shine focuses on the entire career growth of candidates.

Latest Job