Testing the Agents works to ensure its within the guidelines and policy
Provide training to Agents to align with the latest policy & procedures
Regularly attend team meetings to discuss projects, idea brainstorming and put forward solutions to any issues.
At least 2 (two) years experience in a Transaction Monitoring role
Actively Up Sell Hotel facilities programme (FOCUS).
Be able to relate to all levels of guests and management.
Property / Office: Mandarin Oriental, Jakarta.