Baru Customer Services Admin

Date Posted: Hari Ini
Salary:
Jakarta
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Job Description

Do you believe that everyone should have access to Entertainment and Education? For 90% of people living in emerging markets, the promise of high-speed internet is a pipe dream. They have limited cellular data budgets and no wireline internet. Their access to data is limited to the most basic functionality. They are not able to participate in the rich data experience of the 10% who has real-time access to virtually any service available at their fingertips.
At Migo, we level the digital playing field for 3 billion consumers by bringing the best bits of the internet to the corner store. Our disruptive tech solution, created by Kindle tech inventor Barrett Comiskey, provides affordable access to Entertainment, Education, Financial Services, and other digital products and services.
Backed by Temasek, blue chip VCs and key industry insiders, Migo delivers data 40 times cheaper than the best telco alternative. This allows us to deliver unlimited data consumption to mass market consumers at sachet (pre-paid, small denomination) price points.
Are you ready for an exciting future in Migo?
Migo is in search of a Customer Support Admin who will be in charge of managing our communication channels for customer support. You will work closely with the Customer Support Specialist in ensuring that all feedback, issues and concerns of Migo users are attended to in a timely manner.
Responsibilities :
  • Manage Whatsapp and social media channels for customer feedback and concerns
  • Identify customers’ needs, attend to their issues and complaints, and process resolutions – escalating them to Product Team as needed
  • Communicate information and updates clearly and effectively to the customers
  • Always practice compassion and build good relationship with the customers
  • Assist the Marketing Team in their operational needs
  • Periodically check the customer support dashboard

Qualifications :
  • At least 1 year of experience in customer support function or related field
  • Empathetic and has a customer-first mindset
  • Good interpersonal skills, able to build internal and external relationships
  • Proactive and is able to multi-task; displays effective time management skills
  • Clear communicator with good English communication skills
  • Open to working outside of usual work hours to monitor customer support dashboard
  • Open to work on night shift (2:00 PM to 11:00 PM) and on weekends
  • Willing for 6 months contract basis

Why join us? Simple: We bring joy and transformation not only to Emerging Markets but to you, too. Being an Imagineer means breaking boundaries by imagining, designing, building, and developing innovation to transform lives. Here in Migo, we aren’t just employees. We are Leaders, Caring, Relentless, Innovators, Always Improving, and we carry this in every action as we work together as one team towards one goal. We change the world. Our passion for solving problems fuels us to continue challenging social norms and rebalancing accessibility for everyone. We dream big yet execute simply. We don’t fear failure. Rather, we take those as an opportunity to improve. We move as one borderless team and build ideas together. Your inputs are valued because all of us are innovators: we believe that our endless curiosity while learning from each other builds the next best thing. We unlock your full potential by being surrounded by a vast diversity of cultures and perspectives. You will be mentored by experts and fellow leaders through knowledge sharing and through fast and straightforward feedback. You will be empowered to grow as an individual and a professional to a whole new level – because as much as you got us, we got you too. We work hard & play hard! We know how to take care of you by giving you time. Relax and celebrate with your fellow Imagineers during the company-wide happy hours and culture sharing events across the three offices. Relax with your friends and family by using your unlimited annual leaves. Treat your friends to a night out after your biannual compensation and performance reviews. We are Imagineers and together let’s transform the world and you.
Follow us on: HP: www.migo.io FB: https://www.facebook.com/MigoIndo/ IG: https://www.instagram.com/migoindonesia/ LI:https://www.linkedin.com/company/migo

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Job Detail

  • Job Id
    9b48525563f68ef8
  • Location
    Jakarta
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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