Senior Manager - Consulting - Front Office Transformation

Date Posted: Posted30+ hari yang lalu

Salary:

Jakarta

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Job Description

Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Customer

Management Level

Senior Manager

Job Description & Summary

A career within Operations Consulting services, will provide you with the opportunity to help our clients optimise all elements of their operations to move beyond the role of a cost effective business enabler and become a source of competitive advantages. We focus on product innovation and development, supply chain, procurement and sourcing, manufacturing operations, service operations and capital asset programmes to drive both growth and profitability.

Job Description and Summary

At PwC Consulting, we help businesses to work smarter and grow faster. We partner with our clients to build effective organisations, innovate and grow, reduce costs, manage risk and regulation] and leverage talent. Our aim is to support businesses in designing, managing and executing lasting beneficial change.

PwC’s Consulting practice provides experience across a comprehensive range of professional services to deliver large-scale, cross-territory transformation projects, wherever our clients need us to be – from initial strategy through to execution.

About the Team

PwC's customer consulting practice works with clients to provide unparalleled industry insight as well as functional and business expertise to help them re-imagine and deliver the ideal customer experience through end-to-end front-office (i.e. Marketing, Sales, Service) transformation. We do this by leveraging behavioural economics and human-centred design grounded in commercial reality and bringing in the right combination of technology and data insights to execute the ideal experience.

Our work spans the whole range of clients’ needs related to Customer and Digital Transformation including strategy through business model design to execution. As a part of our practice, you will help our clients adopt the appropriate business model, which includes aligning strategy, data, people, processes and technology for the digital age.

We have worked with some of the biggest Asian and global brands across industries to deliver various experiences with positive commercial impact. Our practice is also a Centre of Excellence, through which we publish and deliver thought leadership and best practices on Customer Experience, Sales and Service transformations and Digital Strategy.

We are seeking to add to our growing team someone who can lead engagements, build and motivate a high performing team , and work collaboratively across different practices to deliver value for clients across South East Asia and beyond. Our focus areas include Customer and Digital Transformation Strategy, Customer Segmentation, Human-Centred Experience and Journey Design, Channel Strategy & Design, Pricing & Profitability, Marketing Strategy, Sales Acceleration and Distribution Effectiveness, Service and Engagement Transformation, and Voice of the Customer/Customer Experience Measurement. This is enabled by technology-led transformations such as Salesforce and other CRMs, Voice of Customer platforms etc.

About the Role

As part of PwC’s Consulting Customer consulting practice, you will possess strong leadership and customer orientation abilities and a high degree of business knowledge. You will be required to have the ability to lead projects and teams independently, and to work individually as well as in a highly collaborative team environment. More specifically, we are looking for people who can:

Take responsibility for building the sales pipeline, sourcing opportunities, identifying and addressing client needs, independently and actively leading client discussions and meetings
Build and share a compelling point of view which is relatable to the client context and adds both quantitative and qualitative value
Assess, design and implement customer-centric solutions that provide measurable value to clients
Research and analyse pertinent client, industry and technical matters and leverage ability to solve problems
Write, facilitate and present cogently across all levels of client and internal audiences
Lead engagement teams to provide high quality customer insights and recommendations with commercial impact
Manage project execution and delivery, balancing risks, commercial and client objectives and making sure the project is delivered within the agreed timeline and budget
Lead the development of proposals, building out commercially viable propositions, supporting in negotiations, contracting and working collaboratively across teams
Build and nurture C-level client relationships in order to enable the firm to become a trusted advisor
Author regional and global thought leadership on addressing emerging customer preferences, attitudes and issues
Support the practice growth by leading initiatives such as recruitment, market and brand presence building, team capability building and alliances with relevant partners in the region

About You

Passionate to help businesses re-imagine and deliver the ideal customer experience through marketing, sales and/or service
Bachelor’s Degree or higher in a relevant field (e.g.: Business, Psychology, Economics, etc)
Minimum 8 - 10 years of working experience in management consulting, customer experience, or in a customer-facing and problem-solving capacity
Have prior experience in at least three of the following areas: customer and digital transformation strategy, customer segmentation, human-centred experience journey design, channel strategy & design, pricing & profitability, marketing strategy, sales acceleration and distribution effectiveness, service and engagement transformation, voice of the customer/customer experience measurement
Have demonstrated management and leadership skills, including the ability to train and develop staff, manage projects and budgets and develop strong client relationships
Strong analytical, interpersonal and communication skills
A positive , results-oriented style evidenced by listening, motivating, delegating, influencing and monitoring project delivery
In-depth knowledge on customer-centric trends, best practices and front-office technology solutions

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Up to 40%

Available for Work Visa Sponsorship?

Government Clearance Required?

Yes

Job Posting End Date

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Job Detail

Job Id

98c925c59892dc25
Location

Jakarta
Company
Type

Private
Employment Status

Permanent
Positions

Available
Career Level

Experience
Gender

Male/Female