Baru Quality, Learning & Development Manager

Date Posted: Posted4 hari yang lalu
Salary:
Bali

Job Description

Quality, Learning & Development Manager



This position is responsible to oversee and manage the learning and development process for all talent in the hotel. This position will ensure that all learning activities support AccorHotels philosophy of creating an environment where every member of the team is recognized as talent and feels valued for their contribution.


The Quality, Learning and Development Manager will co-ordinate the actions of the hotel leaders and team in the elements of the Talent Journey including but not limited to, Employer Branding, Recruitment & Selection, Induction & Onboarding, Performance Management & Feedback, Learning & Development, Talent Potential Identification, Career Management, Culture Diversity & Inclusion, Policies & Procedures, Corporate Social Responsibility and Satisfaction & Engagement with the objective of providing business support to all departments through collaboration and coaching.


The Quality, Learning and Development Manager is to ensure that all members of the team are aware of the company mission, live the values and are consistent in their behavior to enable excellence in serving and anticipating guest needs.



What is in it for you:

  • Employee benefit card offering discounted rates in Accor worldwide for you and your family
  • Learning programs through our Academies designed to sharpen your skills
  • Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
  • Career development opportunities with national and international promotion opportunities.

What you will be doing:

  • Ensure that the guest is at the center of every single strategic initiative, project or process;
  • Share the vision and strategy of AccorHotels, the brand and the hotel, giving everyone the opportunity to contribute, collaborate and innovate;
  • Provide feedback from the guest on the teams’ performance to the team;
  • Ensure that all team members feel trusted and valued for their accountability and risk taken.
  • Establish onboarding procedures which ensure new talent feel welcome and all team members are prepared for the new talent arrival;
  • Co-ordinate and conduct orientation programs and three month training plans;
  • Appoint a support person within the operational team for each and every new talent;
  • Seek feedback from new talent in their first month of employment;
  • Arrange probationary reviews and provide feedback to talent.
  • Follow up talent after attending AccorHotels Academie training programs to support the application of learning on the job;
  • Co-ordinate cross exposure and project based learning for star talent;
  • Coaches Leaders on adopting the Total Quality Management leadership style.
  • Conducts periodic (Monthly or Quarterly) audit to ensure compliance with company and brand standards.
  • Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.
  • Directs property quality efforts to address critical customer requirements.
  • Assists with regional and/or SEAJK hub implementation of company best practices.
  • Facilitates process improvement teams, assuring use of the systematic processes, and improvement is achievable and measurable.

Your experience and skills include:

  • Minimum of 2 years of relevant experience as Learning & Development Manager
  • Bachelor Degree
  • Minimum of 5 years of experience in an operational leadership role
  • Prior experience in delivering on the job training within AccorHotels will be a Plus
  • Train the Trainer or equivalent certification
  • AccorHotels Academie Trainer Pass Dimension certification will be a Plus

About Raffles Bali:


Raffles Bali is an oasis of emotional wellbeing inspired by a spirit of generosity, inviting you to rediscover the person in front of you – your loved one, or yourself. Through private experiences in luxurious tropical villas and secluded spaces in natural, harmonious environment, through personalized wellness journeys of relaxation, rejuvenation, and mindfulness, seeking to reinvigorate your mind, body and spirit and through enchanting Balinese cultural journeys curated to awaken meaningful experiences, inspiring you to a deeper understanding of culture, of priorities, and of self.


Located in Jimbaran, southeast part of Bali, the resort is perched on a hill offering unparalleled views of the ocean with direct access to the beach. The generosity of space in every Villa, the magnificent views over the Jimbaran bay sunsets and fast access to the airport (25 mins) makes Raffles Bali your preferred destination.


Raffles Bali offers 32 generous in space villas with unobstructed ocean views to enjoy the sunset of jimbaran and biggest pools in each villa. There will be 29 one-bedroom villas, 2 two-bedroom villas, and a presidential Villa. The other facilities will comprise of 2 restaurants, 2 Bars and a Raffles SPA.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We are 280,000 women and men placing people at the heart of what we do, and nurturing real passion for service and achievement Joining Accor means embarking on a unique life journey to imagine tomorrow's hospitality.
To join our Group, please visit https://careers.accor.com/

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Job Detail

  • Job Id
    98923be8f0b6da19
  • Location
    Bali
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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