Job Description

Exciting role! Are you just like everyone else? Or do you STAND OUT? this is the role for you! We’re looking for a Housekeeping Supervisor to be part of our team and first Ovolo hotel in Indonesia.

What you'll get...

• 
  Well, there's the chance to shine in a brilliant team environment in the coolest new hotel brand in Australia, Hong Kong and now Indonesia –bring your personality and sense of fun to work and the most amazing team to work with.
• Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you
• Receive Hotel benefits in rooms and our fabulous F&B outlets
• Stay Fit and Fabulous; be involved in our Wellbeing Programmes
• Develop relationships and make a difference to other people’s lives through our Community Programme
• Autonomous role with oodles of creative license & chance to showcase your entrepreneurial talent

At Ovolo Hotels we move fast, have fun, and redefine what a lifestyle hotel can be. Our fresh ideas are taking the world of hospitality by storm and redefining what a lifestyle hotel can be as we expand across Hong Kong, Australia and beyond. Something special is going on here – this is your opportunity to be part of it from the very beginning…

About the role

The Housekeeping Supervisor is responsible to ensure the quality of all the rooms in the property and to assist hands on the operation team on enhancing the whole housekeeping procedures efficiently. You will be a professional member of the housekeeping supervising team providing the highest level of service which meets and exceeds expectations. You will contribute to the housekeeping operation by cleaning bedrooms, public areas, hotel exterior, back of house areas and other designated areas. You will interact with guests and assist them fully, cleaning and servicing rooms to the highest of international standards as well as carrying out housekeeping duties as requested. You will follow housekeeping standards at all times and complete your duties in a timely fashion, in order to inspire guests and help to create a memorable experience.

About you

• You're a savvy, innovative, "a go-getter" with bags of energy, positive mind-set and with a hunger to succeed within a dynamic and fast-paced environment!
• Experienced in the best lifestyle Hotels and Resorts and supervising a Housekeeping team is a must, along with proven ability to deliver an incredible, mind blowing, out of the Stratosphere experience for your Guests!
• Strong understand in English both written and verbal.
• An Indonesian citizen currently residing in Bali.

• Seeing your own reflection a criteria when you polish?
• Contribute to the pre-opening set up and then day to day operational running of the housekeeping department

Adhere to Covid-19 Hygiene and Cleaning Standards and induction

Ensure rooms are serviced and cleaned with efficiency and in line with company standards, including Spick and Speck quality inspections and hotel CPOR time frames as directed

Deliver the highest levels of guest service so that guests are greeted warmly

Interact with guests and team members in a friendly, respectful and positive manner

Attend team meetings and briefings where your manager/supervisor will allocate rooms, organise tasks, conduct mini training sessions, toolbox talks and communicate information on VIP and regular guests, special requests, incentives and performance

Assist in maintaining par stock levels for all equipment and materials, including linen, stationary, cleaning products, guest amenities and equipment by reporting shortages

Contribute to team morale and promote a productive and enjoyable working environment

Report any guest incidents or complaints to Housekeeping Manager/Supervisor

Complete projects as assigned by your Manager to ensure deadlines are met

Contribute to hotel security by ensuring a safe environment and reporting anything that may be a risk to the property or any persons within

Use safe manual handling and chemical handling techniques at all times and ensure all WHS practices and Ovolo procedures are followed

Ensure that that all working areas and housekeeping areas including public areas, bedrooms, corridors and surrounding areas are kept clean and tidy at all times and well maintained

Respect guest confidentiality and follow the company and legal standards relating to issuing room keys, VIPS, Silent guess, cash transactions, accounting procedures and conduct towards guests

Maintain high standard of personal hygiene and personal presentation when on duty

Participate in training and development programmes as scheduled by management, and actively implement what is trained into the working environment

Be fully conversant with departmental fire and evacuation procedures and attend relevant fire safety training

Be fully conversant with information contained in chemical material safety data sheets (MSDS) and ensure the proper procedures are followed for the safe and correct use and disposal of chemical substances

Notify your Manager of any reason you may not be capable of performing your tasks safely

Participate in workplace consultation on matters pertaining to Occupational Health and Safety, as per the hotels agreed arrangements

Maintain good working relationships with all departments and assisting departments as and when needed

Always conduct yourself in a professional manner that reflects the company in a positive way demonstrating shiny happy people all around

Treat customers and colleagues from all cultural groups with respect, sensitivity and transparency.

Take every opportunity to be a “salesperson” by active selling of special promotions and facilities available within the Hotel

The new Mamaka by Ovolo will bring something completely fresh and unique- something that has not experienced or seen before in the Bali market.

We are building a family to be able to work together as a team and be the best of the best, to rock Kuta’s world.- APPLY NOW And Check out www.ovolohotels.com today with what drives you and why you are a shiny happy person.