Customer Service Manager

Date Posted: Posted22 hari yang lalu
Salary:
Jakarta
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Job Description

Supervising and assessing the customer service team

Strategizing, monitoring and providing regular feedback for the daily activities of customer service operations

Assisting the customer service staff with duties where required

Training the customer service staff for the activities, operations and policies

Investigating and solving complaints

Assisting in the development, implementation and socialization of service policies

Maintaining documentation pertaining to customer service department activities

Performing additional duties where needed
Bachelor's degree from a reputable university or equivalent

Has minimum 2 years of working experience in a similar role

Has proficient knowledge of customer service, and standard office practices and procedures

Has outstanding communication skills, both written and verbal

Has outstanding organizational skills

Love being with people and have excellent phone etiquette

Love to work under pressure with minimum supervision

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Job Detail

  • Job Id
    949f7575fbd5cd66
  • Location
    Jakarta
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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