Job Description

Role Summary

The Pfizer Health Representative, Manager will be the leading a team of Health Representatives in the assigned region and being part of central contact in connecting customers within their accounts to therapies that advance wellness, prevention, treatments, and cures to the most feared diseases of our time.

Health Representative’s Manager role also will be providing sales leadership among his/her team in achieving Company Objectives. This role also supporting the team in introduction of a new & promoted medicines and innovative digital service that will help elevate Health Care Professionals’ patient care. The role is consultative; spanning Pfizer’s entire resource and product portfolio for their customer base and one that will result in long standing and truly valued relationships with customers. The Heath Representative, Manager will draw on healthcare knowledge and understanding of the health and pharmaceutical industry, as well as Pfizer and the product portfolio, so that customers achieve the solutions they need.

The Health Representative, Manager should be proficient at planning and executing an effective relationship strategy and building/ maintaining effective, long-term business relationships at the senior executive level with key decision makers and influencers. The Health Representative, Manager identifies and prioritises Pfizer opportunities through understanding customers’ business and strategic imperatives. The Health Representative, Manager is responsible for developing and executing an effective account plan for each account and is part of the Integrated Account Team (IAT). The Health Representative, Manager also play important roles in collaborating with cross functional team / SME in Pfizer in order to meet customer needs.

The Health Representative, Manager is responsible for leading his/her team to meet their customers need with their designated portfolio within a defined geographical territory that includes both metro and regional areas.

Role Responsibility

• Leading the Health Representatives in d riving identified customers to the digital service offerings, opening a world of trusted materials and support that can be tailored to their needs and those of their patients. Ensuring customers gain best value from the services, in conjunction with the Pfizer Virtual Health Representative team who are on hand providing virtual support.
• Coaching the Health Representatives in capabilities & competencies development in achieving individual / Team Objectives
• L eading relationships with Health Care Professionals travelling across metro and rural locations as well as providing support virtually.
• G aining deep understanding of Health Care Professional needs, sharing expert product advice, tailoring data, delivering promotional activities, aligning the customer lifecycle with that of the Pfizer portfolio and connecting them to relevant internal Pfizer people whenever they need it.
• Provide objective and scientifically sound medical information regarding Pfizer's product portfolio and the diseases states treated. Incorporating the use of educational programs, outcome and other tools which identify the greatest opportunities for improving patient care.
• S eeking and developing awareness of external market conditions to drive exceptional customer support and insights, connecting customer discussions with external trends and internal developments within Pfizer.
• Leading the Health Representatives in establishing a strong working relationship with the Pfizer VHSS, KAM and SME Teams and sharing insights from customers to make our digital service offering even better.
• Managing and achieving annual target s and ensuring adherence to Compliance, Legal, Medical and Regulatory requirements.
• Ensure relevant inline medicines prescribed by HCP’s have CFC commercial support
• Share relevant brand and therapy area updateswith HCP’s
• Ability to convey relevant messages acrossmultiple medicines and therapy areas
• Strong customer relationship focus, establishingtrusting relationships, quick to navigate complexhospital stakeholder environment, experts insecondary care environment and or Primary Care
• Has a thorough understanding of the environmentand challenges of their key HCPsand acts tocome back to the business so we can findsolutions to their needs in managing ourpatientsand identify opportunities
• Strong capabilities in leveraging virtual/digitalchannelswith at least 50% of interactions tobevirtual
• Single point of contact forrelevant Pfizer medicines for their accounts
• Able to understand howproducts across the businessinterplay with each other
• Ability to have aproductPOAchange based onneeds of customer and theirpatients
• Ensures a customer centric – comprehensive approach tothe way HCP’s treat their patients with allPfizer brands that are relevant to the customer

Customer Engagement:

• Leads, coordinates, and manages the long term, consultative, customer relationship to become the customer’s trusted business advisor. Extends the relationship beyond transactional to needs analysis based.
• Demonstrates expertise in relationship skills, creatively delivers innovation and thought leadership, and represents the full spectrum of Pfizer value.
• Responsible for overall service excellence within the account and is the customer advocate internally at Pfizer.

Account Management:

• Maximises opportunity across the Pfizer portfolio, monitors progress with key accounts and evolves Account Plans as appropriate.
• Analyses and understands the local environment, account business, and aligned Pfizer priorities to create Account Plans, and utilises insights to create and execute value propositions of mutual benefit.
• Applies a proficiency in business acumen, including understanding of the account business, industry, economic trends, issues, and competition. Shares insights gained with cross functional colleagues and IAT
• Develops and leads the Account Plan and coordinates the cross functional team, demonstrating highest level of teamwork and professionalism.
• As part of the IAT supports the development, negotiation, and implementation within accounts

Qualifications

• Minimum of a Tertiary Degree preferred in Business or Science or a healthcare background (e .g. pharmacist, nurse ) with solid knowledge of the industry.
• Curiosity and an entrepreneurial mindset.
• Analytical skills to identify the connections between data, products and the needs of both Health Care Professionals and patients.
• Written and verbal communication skills to help build trusted, sustainable relationships with your internal and external stakeholders.
• Solid understanding of the digital space and a willingness to keep learning and upskilling.
• Strategic thinking and planning to help customers see beyond the day-to-day.
• Agility, adaptability to change and seasoned negotiation skills.
• Commercial and business acumen, managing financial budgets, driving sales and achieving performance measures.
• Able to connect with customers virtually and in person.
• Can-do attitude and a work ethic underpinned by determination and commitment
  

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.