Customer Service Trainer

Date Posted: 30+ hari yang lalu

Salary:

Jakarta

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Job Description

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.
At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

Job Descriptions

Conduct, facilitate training and material (Hard & Soft Skills) for all CS Agent in Customer Support Department
Create and update training material (Hard & soft skills, script, wording, guideline, flow) for CS Agent
Doing refreshment training and socialization any kind of things for CS Agent as needed
Prepare and distribute Quiz regular basis by collaborate with QA Team and provide reporting of the result
Create and implementing improvement plan based on Quality result and Customer Dissatisfied by collaborate and coordinate with CS TL & Quality team
Identify TNA or the weak point for every individual CS Agent and improve it
Review, Change and update Knowledge base regular basis or any kind of information source which related to CS agent
Attending for calibration with stakeholder

Requirements

Associate's Degree or Bachelor Degree in any discipline, Minimum 3 Years of Experience as a Trainer in Customer Service
Excellent knowledge of customer service handling (Hard & Soft skills),
Excellent using Ms. Office, especially PowerPoint
Understand Training methods
Good communication & Presentation skills
Excellent Public Speaking, Fast Learner, Confidence, Positive attitude and open minded
People’s Oriented

Submit a job application By applying to the job, you acknowledge that you have read, understood and agreed to our Privacy Policy Notice (the “Notice”) and consent to the collection, use and/or disclosure of your personal data by Ninja Logistics Pte Ltd (the “Company”) for the purposes set out in the Notice. In the event that your job application or personal data was received from any third party pursuant to the purposes set out in the Notice, you warrant that such third party has been duly authorised by you to disclose your personal data to us for the purposes set out in the the Notice.

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Job Detail

Job Id

8e9a96cdcac8016e
Location

Jakarta
Company

Ninja Van
Type

Private
Employment Status

Permanent
Positions

Available
Career Level

Experience
Gender

Male/Female