Real Time Floor Monitoring (RTFM) / Desk Control

Date Posted: EmployerAktif 8 hari yang lalu
Salary:
PT. Telmark Integrasi Indonesia
Yogyakarta
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Job Description

Kualifikasi

  • Usia Maksimal 30 tahun.
  • Minimal D3 – S1 semua jurusan, lebih diutamakan Statistik, Matematika, Kimia.
  • IPK Minimal 3.00.
  • Pengalaman Call Center minimal 2 tahun
  • Bersedia bekerja shifting
  • Penempatan Yogyakarta

Job Desk

  • Monitoring Real Time operasional semua layanan yang terdapat di dalam operasional call center.
  • Mampu dalam menangani Traffic call/Chat
  • Melakukan pengecekan attendance, adherence dan menemukan ketidaksesuaian setiap agent Costumer Service Call Center.
  • Menjalankan action plan/recovery plan saat terjadi peningkatan call.
  • Membaca dan menginterprestasikan kondisi real time dari reporting tools per interval.
  • Membantu pencapaian target service level baik itu per interval maupun per daily.

Jenis Pekerjaan: Penuh Waktu

Gaji: Dari Rp3.000.000 per bulan

Pertanyaan Lamaran:

  • Apa itu RTFM?
  • Saat ini anda berdomisili dimana ?
  • Berapa lama anda memiliki pengalaman di dunia Call Center/Live chat (jika ada)?

Pendidikan:

  • D1-D4 (Diwajibkan)

Pengalaman:

  • Analyst: 1 tahun (Diwajibkan)
  • Reporting: 1 tahun (Diwajibkan)
  • Advanced Excel skills: 1 tahun (Diwajibkan)

Related Jobs

Job Detail

  • Job Id
    8e8f79c42a7f0a34
  • Location
    Yogyakarta
  • Company
    PT. Telmark Integrasi Indonesia
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

Contact PT. Telmark Integrasi Indonesia

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