Senior IT Specialist Engineer

Date Posted: Posted30+ hari yang lalu
Salary:
GO-JEK
Jakarta
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Job Description

Location

Jakarta

Work Type

Permanent

Application Posted

November 24, 2021

About the Role
Fasten your helmet and climb aboard if you’re ready to be our Senior IT Specialist Engineer. In this role, you will be an integral player within the IT End User Support team based in Indonesia. Focusing heavily on continuous improvement of the operation of the Enterprise Infra, you will employ your advanced problem-solving skills and the ability to determine proper action needed for efficient resolution to any customer issues, in efforts to achieve high-quality user-oriented service. The folks in the IT End User Support Global will be your companions on this ride. Your efforts will directly influence the performance of our business process.

What You Will Do

  • Manage and analyze tickets for issues that come through the CRM platform (Salesforce)
  • Contribute to the enhancement of SOP and process design implementation
  • Consistently provide project updates to stakeholders related to strategy and adjustments, as well as provide effective resolutions to any customer issues
  • Manage IT projects and vendors, including procurement, contracting, project plan, budget and risk, etc.
  • Provide subject matter expertise and data for other team members on possible migration and integration with other applications
  • Deliver innovative solutions related to Cloud Platform, VPNs, and other related technologies, such as Google Workspace, Microsoft, JAMF, and ManageEngine
  • Conduct research of the latest technology trends about Microsoft & Apple Platform

What You Will Need

  • At least 5 years experience in IT Infrastructure area
  • Experience working on CRM tools, preferably Salesforce
  • Familiar with IT Architecture system & Network Topology
  • Proven track record of substantial skills in project management, business analysis, and vendor management
  • Proven understanding of Information Technology Infrastructure Library (ITIL) with strong IT Service Management skills
  • Ability to provide leadership and demonstrated effectiveness in consulting and client management
  • Experience in creating SOP related IT Infrastructure
About the Team Our IT End User Support has 22 engineers. As a country's beloved tech company is to the people of Indonesia, we are to Gojek: providing the nourishment to sustain our business from the inside out. Our main responsibility is to be the first layer to manage users problems related to IT Service Management. How does one achieve this, you may ask? By achieving the first response time and achieving 99% the service-level agreement ratio. For instance, 15 minute response time to resolve a ticket problem. What drives us is our shared sense of having the passion to achieve our team goals and to work together in providing the exceptional IT service to users. We are working on several projects now, including one about the system operation patching for Windows and Mac OS users to keep the operating system stable and to avoid system crash and security breach.

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Job Detail

  • Job Id
    8d64419a7abe4fb2
  • Location
    Jakarta
  • Company
    GO-JEK
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

Contact GO-JEK

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