Schedule Appointments for Customers
One of the primary responsibilities for customer service receptionists who work in an office setting is scheduling appointments for customers to see the proprietor.
Answer Phone Calls and Emails
Customer service receptionists are responsible for digital communication; they answer customer emails and send emails designed to capture new customers. They also answer phone calls and take messages for the proprietor.
Research Answers to Customer Questions
Customer service receptionists find answers to customer questions in an efficient manner. This duty varies slightly between the call center and office setting.
Customer Complaints
Sometimes, customers call or come into the office and don’t behave nicely. It is the responsibility of the customer service receptionist to keep a cool, calm demeanor and do everything in their power to diffuse the customer. This requires conflict resolution skills and the ability to think on one’s feet.
Customer Service Receptionist Skills
Tenacious, empathetic, and patient, customer service receptionists are whizzes at solving problems and managing irate customers. As they spend most of their day talking to customers, it helps to be an extrovert and to have the “gift of gab.” Customer service receptionists also have to have specific service/product knowledge.
Jenis Pekerjaan: Penuh Waktu, Kontrak, Permanen
Gaji: Rp4.500.000 - Rp6.000.000 per bulan
Bekerja dari Jauh:
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