Multi Skill Customer Service Officer

Date Posted: Posted30+ hari yang lalu

Salary:

Indonesia

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Job Description

Description - External

Business Function
DBSI T&O is the backbone that supports the bank as the central of operations and technology. With the spirit of OneTeam and PRIDE! Value, we serve Institutional Banking Operations and Consumer Banking Operations, manage Customer Centre and IT, provide Group Procurement and Corporate Real Estate, coordinate bank-wide Business Continuity Management program and framework, and deliver service quality for Digibank and IBG/GTS. Our Technology & Operations organization is a vital strategic partner to the business in providing competitive advantage that propels DBSI towards being the Best Bank for a Better World (#B3W).

Responsibilities:

Responsible in providing phone banking services to customers to achieve individual goals & target & Service Levels of Customer Service Centre
Follow up on customers outstanding requests, if any, and ensure resolution and excellent customer experience
Adhere to professional standards of behavior & conduct in dealing with customers and fellow staff
To ensure accuracy and compliant in all areas

Requirements:

Good communication skills
Good time management and prioritization skills
Problem solving and decision making skills
Ability to focus on details and validation of information
Degree holder
At least 1 year of experience in a Contact Centre environment or other client service related occupation

Primary Location: Indonesia

Job: Customer Service

Schedule: Regular

Employee Status:

Full-time

Job Posting: Sep 20, 2021, 2:14:15 AM

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Job Detail

Job Id

8aa3777c993a2a83
Location

Indonesia
Company
Type

Private
Employment Status

Permanent
Positions

Available
Career Level

Experience
Gender

Male/Female