Job Description

DepartmentOperations LevelExperienced (Individual Contributor) LocationIndonesia - Jakarta

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud. Browse our Operations team openings to see how you can make an impact with us.

Job Description:
  • Onboard new partners for SPX Service Point, manage project plan and support partnership launch
  • Build and maintain strong relationships with SPX Service Point partners to achieve overall business objectives
  • Define, establish, measure and report on metrics to analyze the partners' performance and internal efficiency
  • Establish plans and hold partners accountable to ensure KPIs are met
  • Track and analyze key partner performance against goals, highlight growth opportunities and facilitate solutions with partner and internal teams to continuously optimise operations
Requirements:
  • Bachelors' degree from all majors
  • Having experience in Project Management will be an advantage
  • Structured (both in thinking and communicating) and good with numbers
  • Able to create a good deck (presentation), clear communication and good presentation skill
  • Good stakeholder management and people-oriented with high attention to details
  • Good persuasion and negotiation ability is a must

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Job Detail

  • Job Id
    84d14e56dfb9d48e
  • Location
    id
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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