Baru Customer Success

Date Posted: Posted4 hari yang lalu
Salary:
Jakarta

Job Description

Company Description


NOBI helps people easily get more from their crypto asset & simplify their crypto investment experience. Our engineering team run hundreds of blockchain nodes, integrates with numerous DeFi smart contracts and run numerous real time robo trading to simplify the life our customers.

We’re here so that everyone can be part of the global cryptocurrency movement. Join us.


Job Description

  • Receive any questions, complaints or requests for help from users related to the NOBI Apps

  • Record, submit and resolve a user problem according to the procedure.

  • Make a report (recapitulation) problem solving.

  • Checking user KYC data and documents.

  • Responsible for resolving user technical problems or other obstacles to completion.

  • Participate in every meeting invitation or online meeting, discussions related to CS/user services can be via chat or other media.

  • Always develop themselves to support efficient and effective services to users.


  • Become a liaison between NOBI and users.


Qualifications
  • Has experience minimum 2 years as customer services / customer success
  • Understand Customer Journey
  • Customer satisfaction oriented
  • Strong administration, analytical skills, with a systematic approach to problems
  • Exceptional professional communication skills

Related Jobs

Job Detail

  • Job Id
    84ce6053b5d9c3dc
  • Location
    Jakarta
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

Contact

Sponsored by

https://www.halokerja.kabardunia.com connects jobseekers and recruiters by accurately matching candidate profiles to the relevant job openings through an advanced 2-way matching technology. While most job portals only focus on getting candidates the next job, Shine focuses on the entire career growth of candidates.

Latest Job