Date Posted:
Salary:
id
Apply Now Whatsapp to Friend Save This Job

Job Description

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us
At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.

Description
E-commerce's Governance and Experience (GNE) is a global team responsible for ensuring our marketplace is safe and trustworthy for not only our users, but also sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality. Service and Experience Team (SET) is part of the GNE organization. Our mission is to provide world-class service and experience for customers, sellers and creators. We are looking for an Experience Management Head role to lead the global Customer, Seller and Creator experience to make sure we prioritize all their needs and help the company remain competitive advantages in the eCommerce field.

Roles & Responsibilities
  • Data analysis and well understanding of customer's behavior, then establish ‘Automation and Self-Service’ strategy with innovation thoughts;
  • Works with corporate functional teams effectively to get the defined ability ready, and improve the resolution service level to the users;
  • Restructures the Standard Operation Process or Knowledge in the Self-Service center and improves the satisfaction rate of users;
  • Trains the 'Automation and Self-Service' ability based on the logic behind, then continuously improving its smartness;
  • Ensures the 'End to End' performance been monitored and proactively drives the resolution level to the significate direction.
  • BA or above degrees is needed;
  • 3+years related working experience in the e-commerce industry, having a good understanding of the user shopping experience;
  • Good ability in data analysis, and experience in using SQL;
  • Strong ownership, communication in handling the project;
  • Self-motivation to continuously achieve the significant results.
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Related Jobs

Job Detail

  • Job Id
    8279759e0d3fbe87
  • Location
    id
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

Contact

Sponsored by

https://www.halokerja.kabardunia.com connects jobseekers and recruiters by accurately matching candidate profiles to the relevant job openings through an advanced 2-way matching technology. While most job portals only focus on getting candidates the next job, Shine focuses on the entire career growth of candidates.

Quick Links
Jobs By Industry
Latest Job
Copyright © 2026 halokerja.kabardunia.com . All Rights Reserved.