Technical Support Engineer - APAC (m/f/d) | Remote (UTC +6,...

Date Posted: EmployerAktif 6 hari yang lalu
Salary:
Indonesia

Job Description

360dialog is a Berlin (Germany) based tech company which has been selected by WhatsApp as one of only a few partners worldwide to exclusively provide access to and develop solutions on top of the WhatsApp Business API. As of today we are providing our solutions for many major brands like IKEA, PepsiCo, Carrefour, KFC, Pizza Hut as well as over 10.000 customers worldwide. At 360dialog we believe that messaging with businesses will feel as normal as chatting with friends and family.

The opportunity

This freelance position is an ideal role for a digital native who is passionate about cloud applications and web technologies. By joining 360dialog’s Technical Support Team you will sign up for a roller-coaster ride in an emerging new market with exponential growth opportunities.

Your role and responsibilities

  • Qualify and analyze technical issues escalated by the Customer Support team
  • Liaise with our Platform and Infrastructure teams to find resolutions to technical issues
  • Help troubleshoot and solve technical problems
  • Communicate via Jira Service Desk ticketing system, email, Slack, online meetings and be a primary second level (Tier 2) point of contact for the APAC region
  • Along with your new colleagues, you will manage our technical support ticketing system
  • Collaborate with our Product team to enhance our web applications
  • Support our partners and clients navigate the WhatsApp API ecosystem

Your profile / qualifications

  • 4+ years experience in a technical support or development role
  • Digital native: you are comfortable with everything digital, tech, web, mobile
  • You demonstrate a good understanding of the overall messenger ecosystems
  • Experience with APIs, debugging applications, checking logs and testing
  • You are resilient, self-confident and are a strong communicator
  • Being a fluent English speaker you also speak tech: you can translate tech bearings to a customer-friendly language

Your profile - bonus qualifications

  • Experience with Google Cloud Platform Kubernetes
  • Experience with WhatsApp API and/or Facebook Developer ecosystem
  • Experience with web application development

What we offer

Here’s an opportunity to shape a whole new industry in the fast growing conversational messenger business. You could join a team of experienced entrepreneurs and motivated A-players.

  • Independent work with serious responsibility: the chance to fast-track personal growth and advance your career
  • Work with an innovative, rapidly developing product at high demand and endless unknown opportunities
  • Remote-working company culture
  • Competitive salary package

Contact

You’re still here and can’t wait to get started? Then we want to hear from you! Send us your application including a short motivational cover letter stating your earliest start date and salary expectations.

Job Type: Full-time

Salary: Rp22,000,000,000 - Rp28,500,000,000 per year

Experience:

  • technical support: 4 years (Required)

Language:

  • english (Required)

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Job Detail

  • Job Id
    7e8e33f403b1437b
  • Location
    Indonesia
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

Contact

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