Merchant Engagement Specialist

Date Posted: Posted30+ hari yang lalu
Salary:
GO-JEK
Jakarta
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Job Description

Location

Jakarta

Work Type

Direct Contract

Application Posted

September 16, 2021

About the Role
As part of the Merchant Engagement team, especially as a Merchant Engagement specialist, you will be focusing on providing the best customer experience to all non-AM Merchants during their journey in Moka POS. In this role, you are expected to support & provide the best solution for merchants if they face any issues. Thus, you need to have extremely strong product knowledge, sales & negotiation skills, and the ability to help merchants to solve issues are imperative to becoming a successful Merchant Engagement agent.


What You Will Do

  • Manage end-to-end Non-AM Merchant
  • Manage merchants based on their journey
  • Ensure good product adoption throughout the merchant lifecycle
  • Identify & provide the best consultation to merchants if they have any issues or concerns
  • Constantly look up on merchant health core to identify potential medium/high-risk merchants

What You Will Need

  • Have strong communication & negotiation skills
  • A data-driven with a keen eye on details
  • At least 1 year of working experience in e-commerce/B2B/B2C
  • Be a Team Player, high Initiative, agile, and resilient
  • Diploma or Bachelor’s Degree in any major
  • Advance in Microsoft Office tools, especially Microsoft Excel is a plus
About the Team The Commerce Enablement team is a family of 120+ engineers based in Jakarta, Singapore, and India. We consistently strive to implement solutions that allow our merchant-partners in Indonesia (and the greater Southeast Asian region) to sell their products both online and offline. We also work to improve the merchant-partner experience by product innovation and integration with the rest of the Gojek ecosystem. Internally, we promote a culture of engineering excellence, learning, and guided career growth. We advocate sustainable engineering practices, innovation, and working smart more so than working hard. We aim to be a world-class organization, implementing world-class solutions, with world-class engineers leading the way. Our portfolio of products includes merchant-facing solutions that enable our subscribed merchant-partners to sell their goods and services both online and offline. Southeast Asia is a highly dynamic market, where products have to react promptly to market trends and shifts, and where product managers and business leads need the flexibility to experiment and iterate fast. With that in mind, from an engineering perspective, our challenges are to evolve a general platform for e-commerce that is sufficiently versatile to support rapid product iterations across multiple products, as well as scaling up to an ever-growing user base. To tackle these challenges, we have adopted event-driven architectural patterns in our engineering designs, as well as agile practices across all our day-to-day processes. This COVID era has been hard on all of us. Off-hours, we are doing our best to stay in touch and continue to bond through fun online activities. Once COVID is over, we are looking forward to resuming our regular team-wide social activities such as dinner-and-drinks evenings and team off-sites.

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Job Detail

  • Job Id
    7bdb9fda49069424
  • Location
    Jakarta
  • Company
    GO-JEK
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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