• Assists Duty Manager in the overall day-to-day operations of the hotel whilst on duty. • At all times is expected to lead by example - their behavior, speech and appearance must be without fault. Their treatment of staff must be courteous and discretionary.
• Through close supervision, recommends improvement in operation, especially in the aspects of developing better service standards, increasing revenue and reducing costs. • Conducts regular operational meetings to review, monitor, adjust and upgrade the performance of the Front Office as a whole, explaining new directions and policies and procedures at the same time.
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