Date Posted:

Salary:

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Job Description

Gear Inc is seeking a QA Manager in Indonesia (Native only) for our Moderation team (Team size: 400 - 700 staff). Ideal candidates are able to adapt and are well known with fast-moving and last-moment change.

Main responsibilities:

Overseeing daily workflow of TnQ (Training and Quality Assurance) team
Developing, implementing, and supervising processes/frameworks to maintain quality metrics set by client.
Design curriculums to facilitate strategic training based on the organization's goals.
Evaluate organizational performance to ensure that training meets business needs and improves performance.
Increasing moderation quality by cooperating closely with internal stakeholders (Team Leads and WorkForce Analysts)

Metric-driven, analyzing, and reporting on team productivity and delivery of targets to POCs.
Maintaining the internal moderation calendar for the relevant programs
Maintaining and evaluating assessment procedures including internal and external moderation;
Reviewing external moderation reports and ensuring that action is taken to address any concerns and/or recommendations included in the reports.

Requirements

Fluent English is a must
Have 3 years of experience in Moderation/ Customer Services/ Quality Assurance/ experience in community moderation.
Have experience working with content management methods and tools
Analytically-minded and detail-oriented
Have the ability to handle multitasking, can prioritize, and give solutions to conflicts efficiently.
Are self-starters and have a high degree of personal responsibility
Demonstrate a positive, can-do, proactive attitude
Are able to function in a fast-moving environment
Enjoy working and contributing as part of a team
Good to have but not required: experience with Google sheets/documents
Adapt at content management processes and tools.
Excellent time-management and organizational skills.
Ability to Multitask, with an effective resolution of conflicting priorities.

Benefits

Attractive salary (up to $1000) and benefits, international, fun and professional working environment
An open and honest culture where people are valued, treated fairly and trusted and empowered
Flexible working hours, we work 40 hours per week (Monday-Friday)
13th salary and additional bonus every year
Lunch allowance and free drinks (coffee, tea, etc)
Health Insurance package
Annual health check, annual flu vaccination
Paid leave (12 days/year), sick leave and personal leave

All interested candidates are welcome to apply. Please send your cover letter and resume expressing your interest to us at Jobs@gearinc.com. Only shortlisted candidates will be contacted by our HR team.

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Job Detail

Job Id

6ef514101c144bc8
Location

id
Company
Type

Private
Employment Status

Permanent
Positions

Available
Career Level

Experience
Gender

Male/Female

Job Description

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