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Job Description

Systems Analyst 3-Support-220009Q5
Applicants are required to read, write, and speak the following languages : English Preferred Qualifications


RESPONSIBILITIES:

  • A mix of proactively working with ACS customers (design and configuration assistance and reviews, best practices workshops) and reactive work (troubleshooting, performance analysis) to ensure their successful deployment of the Oracle Fusion Middleware (FMW) products.
  • Technical assistance with software installation
  • Customer solutions architecture concepts and reviews
  • Performance assessments and tuning
  • Upgrade and implementation planning and advice on Patch Management
  • Proactively alerting customers to product developments and issues
  • Knowledge Transfer: Prepare and present training programs, designed to educate Support Services employees and customers on technical topics
  • Delivery of reactive onsite technical support in a timely manner
  • Resolve high level, complex or previously unknown issues, requiring expert technical knowledge and business acumen
  • Perform root cause analysis of difficult product problems and their solutions/technical escalation management
  • Interact with key customer personnel to enhance collaborative problem solving
  • Providing and verifying problem workarounds or patches
  • Researching and responding to technical enquiries
  • Dedicated technical contact with a deep knowledge of the customer's technical requirements and environments
  • Become a trusted advisor for our ACS customers
  • Forming effective professional relationships with Oracle Service Delivery Managers, Oracle Product Support and customer staff, at all levels, to ensure customer satisfaction with Oracle's products and support organization.

EXPERIENCE:

  • A minimum of 5 years of experience in the field of Oracle middleware products
  • Java + J2EE experience is mandatory.
  • In-depth knowledge of the following Oracle Fusion Middleware and Open Source products:
Apache HTTP Server / Oracle HTTP Server
WebLogic Server
SOA / OSB
  • In-depth understanding of application 3-Tier Architectures (Web, Application and Oracle Database tier) is mandatory
  • Unix/Linux skills are essential, additional Windows Server skills are useful
  • Knowledge / Experience of any other Oracle Products is an advantagege

Detailed Description and Job Requirements As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Senior Systems Engineer, you will interface with the customer*s IT staff on a regular basis. Either at the client*s site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance and use and repair/workarounds for Oracle products. You should be highly experienced in some Oracle products and several platforms that are being supported. You will be expected to work with only general guidance from management while advising management on progress/status.

Job duties are varied and complex utilizing independent judgment. May have project lead role. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the highest levels of customer satisfaction is essential. A Bachelor*s degree in Computer Science, Engineering or equivalent experience is preferred with five years related experience. Experience with Oracle*s core products, applications, and tools is important.

Job: Support

Travel: Yes, 25 % of the Time

Location: ID-ID,Indonesia-Jakarta

Other Locations: MY-MY,Malaysia-Kuala Lumpur

Job Type: Regular Employee Hire

Organization: Oracle

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Job Detail

  • Job Id
    6e4b2ff854196975
  • Location
    id
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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