Date Posted:

Salary:

Job Responsibilities:

Responsible for strategy planning, development, execution and monitoring of entire operations services which covering financial perspective, quality improvement, business risk and Customer Service
Prepares call center performance reports by collecting and analyzing call agents’ data.
Evaluates individual performance reviews and overall team effectiveness with upper management.
Helps call agents with challenging customer service issues.
Monitors team performance and provide tools if necessary.
Determines call center operational strategies by evaluating team results and objectives.
Maintains and improves call center operations by monitoring system performance and identifying and resolving problems.
Meets financial targets by estimating performance requirements and preparing annual budgets.
Presents monthly and annual call center action plans and objectives

Job Requirements:

· Minimum 5 years of relevant experience as an Asst Manager

· Must have a minimum Degree in any specialization

· Candidates with managerial experience is an added advantage

· Must have Leadership Qualities and Excellent Spoken English

Job Type: Contract
Contract length: 12 months

Salary: Rp9,000,000 - Rp12,000,000 per month

Application Question(s):

Education:

Experience: