Assistant Contact Center Manager (ACCM)

Date Posted: Posted30+ hari yang lalu
Salary:
Yogyakarta+1 lokasi
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Job Description

Deskripsi Pekerjaan

Qualification :

  • Candidate must possess at least Bachelor Degree from any field.
  • Have experience as Assistant Contact Center Manager in BPO at least 2-3 years.
  • Fluent in English.
  • Good in Ms. Office : Word, Excel and Power Point.
  • Good analytical, presentation and planning ability.
  • Good leadership skill and negotiation skill.
  • Motivated, able to work under pressure and wise.
  • Significant experience in a complex fast paced environment.
  • Strategic thinker with strong analytical and creative problem-solving skills.
  • Passion for ensuring an excellent user experience.
  • Excellent written and verbal communication skill.

Responsibilities :

  • Transmit Teleperformance values through leading by example and demonstrating DNA in every interaction.
  • Support, motivate, evaluate, develop and coach their Supervisors to continually meet and exceed their individual / team targets.
  • Lead DSM, ISM, ELPs, and Works together with a “Point of Contact” to identify issues and generate action plans for the KPI assigned.
  • Ensure all Teleperformance policies and procedures are adhered to including but not limited to, Security, HR, Operations, etc. Any known infractions to these corporate policies and procedures are communicated to the Teleperformance Management immediately.
  • Participate with internal departments to meet client’s deliverables.
  • Proactively maintain and deliver the required service levels whilst maximizing productivity in the team to ensure the desired operational margin.
  • Manage a healthy program performance scorecard based on annual strategic plan of the country market.
  • Develop direct reports and potential Operational leaders.
  • Manage on Client´s escalations process.
  • Support ESAT by working with AM, WFM, HR, Payroll and other departments to increase employee retention.

Contact HRD :
0813 3692 0705 (Septian)

Contract length: 12 months

Jenis Pekerjaan: Penuh Waktu, Kontrak

Pertimbangan COVID-19:
SEMUA KANDIDAT YANG LOLOS "SELEKSI SCREENING CV" AKAN KAMI PROSES SECARA ONLINE.

Pertanyaan Lamaran:

  • Apakah anda pernah melakukan proses seleksi di teleperformance Indonesia ?

Pendidikan:

  • D1-D4 (Diutamakan)

Bekerja dari Jauh:

  • Tidak

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Job Detail

  • Job Id
    6a70040bc78fb3cb
  • Location
    Yogyakarta+1 lokasi
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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