Service Improvement Specialist

Date Posted: Posted30+ hari yang lalu
Salary:
DBS Bank
Indonesia
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Job Description

The Consumer Banking Group (CBG) is committed to deliver quality banking services to our customers, mass market to the affluent with several products such as :

  • Digibank
    • Make your banking easier with the digibank app by DBS. Access your savings, deposits, investments, credit cards and instant loans with only one click!
  • DBS Treasures
    • With DBS Treasures, prosperity is just a step away. Get sharp financial insights, full range of wealth banking products, digital convenience, and dedicated Certified Relationship Manager to advance your wealth.
  • DBS Treasures Private Client
    • With DBS Treasures Private Client, we help you to be ahead in optimizing your wealth with the help of our dedicated team of wealth management specialist, market update daily and luxury lifestyle events. Get the edge.

Responsibilities

  • Full life-cycle project management for service aspects of all projects and programs,
  • Design and implement service improvement processes jointly with relevant business units,
  • Analyze data relating to quality improvement, customer feedback and work with relevant business units to improve service quality,
  • Perform root cause analysis and recommend changes/enhancement for continuous improvement,
  • Align internal service standards with industry benchmarks,
  • Keeping other units informed of changes to business processes & services,
  • Align internal service standards with industry benchmarks,
  • Proactively seeking out and helping to initiate service improvement projects.

Requirements:

  • Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in any field
  • At least 3 years’ experience in customer service related field or customer experience environment
  • Experience in quality assurance or similar capacity

Primary Location: Indonesia

Job: User Experience

Schedule: Regular

Employee Status:

Full-time

:

Job Posting: Jul 29, 2021, 8:36:04 PM

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Job Detail

  • Job Id
    69cc28c2c4a2ccbd
  • Location
    Indonesia
  • Company
    DBS Bank
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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