About the Role
Fasten your helmet and hop on if you’re ready to be our UX Writer for the Gojek Driver Platform team. In this role, you will be an integral player within the Driver Platform Team based in Indonesia. Focusing heavily on providing the best user experience for our driver-partners, your communication, collaboration, and problem-solving skills will be essential to help the team to create impactful words/copy. The folks in the Driver Platform Team will be your companions on this ride, helping us create an enormous social impact for our partners.
What You Will Do
Work on at least 1 to 2 product groups or streams to deliver features and improvements in a well-defined scope
Participate in an end-to-end design process with peer researchers, designers, product, and engineering team
Manage own tasks responsibly, make recommendations for their own and junior writers, seek feedback from relevant stakeholders
Ensure the quality of output by self and improving the quality over time
Collaborate and coordinate with Interaction designers, product designers, creative, business stakeholders, and engineering to deliver user-centric solutions
Manage projects and expected to deliver accordingly based on the timeline
Proactively attend a series of design reviews to ensure solutions are on par with design and are bug-free
What You Will Need
At least 2 years of experience in the UX writing
Excellent knowledge of grammar both in English and Indonesian
Good knowledge of writing fundamentals such as structured thinking, critical, and creative thinking in order to develop their writing output
Good knowledge of product design such as design thinking framework and other frameworks in order to develop writing
Insatiable curiosity to know your users, and how to make their lives better
An eye to find out the root cause of an issue, and validate your copy and or solution, either through quantitative or qualitative research
Stellar skills in project management, stakeholders management, collaboration across roles, problem-solving, and seeking and giving feedback
Firm empathy and being able to put the team’s needs above self (it’s not about you!)
About the Team
The Gojek Design Team is made up of around a hundred designers spread across two countries and seven teams. Our members come from a wide range of backgrounds and are experts in Graphic Design, Interaction Design, Product Design, UX Writing, Illustration, Service Design, UX Research, and Motion Design. Together we envision, create, and support products and services that meaningfully improve the lives of our customers.
We’ve come a long way since 2015 when we were a small central team of 15 designers working to build and support products that were scaling at an unprecedented rate. Since then, we’ve grown with the rest of the organization in bringing to life over 24 different products. Various obstacles presented themselves, from the actual design process, ensuring we weren’t a bottleneck, to fostering a design-based philosophy throughout the company. Since then, we’ve been educating everyone around us on the importance of design, and why it makes sense to start with the users and work backward. We’ve continuously evolved our design processes, improved the quality of our outcomes, expanded our reach within the organization, and relentlessly advocated for our customers.
As a team, we’re concerned not only with the growth of the company, but each other’s personal growth and well-being, too; we enjoy bonding over our shared love of good food, easy home recipes, and the best places to eat in our cities. When we aren't working, you'd probably find us catching up with each other over Zoom, binging the latest Netflix dramas, or ordering food through GoFood ;)
You will act as the data champion within the local organization, transforming raw data coming from different sources (e.g., listening, market research and dataâ¦
Send recruiting emails to passive candidates and follow up when necessary.
Join social media groups and professional networks and interact with potentialâ¦
Minimum of 1-2 years experience in copywriting, advertising, content marketing, and Digital Marketing (SEM,SEO, & Social Media Marketing), or Design (bonus).
