IT Support

Date Posted: Posted20 hari yang lalu
Salary:
Mitra Integrasi Informatika
Jakarta
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Job Description

Job Desc : 1. Installation and support of Desktops, Laptops, printers (deskjet / Laser-jet / Dot Matrix / Barcode / Multifunction / Plotters) Projectors, Access control equipment, Network Devices, scanners, plotters, IP Telephony systems
2. First Level support for PC / Desktop / Laptops issues
3. Verification of hardware configuration with the TRAVELOKA baseline
4. HW / SW installation as per the checklist defined with user sign off
5. Vendor Management Support for all IT Equipment (Eg. Projectors, scanners, video conferencing equipment, Handheld devices, access control equipment, etc.)
6. Configuration of Desktops as per checklist defined with user signoff.
7. Coordination with the hardware vendor to resolve the problem
8. Installation of software and troubleshooting related problem
9. Provide OS support – configuration
10. Troubleshooting OS Booting Problems
11. Installation of office automation applications
12. Installation and administration of standard software registered in the Service Catalogue.
13. Managing disk/folder sharing and permission settings on desktops
14. Installation of anti-virus tool and regular DAT / Patch updates
15. Assistance to users on desktop data backup (if requested).
Specification Personnel : 1 Platform expertise - Service Desk Tools Experience in Zendesk support ticketing system, zendesk explore reporting system and zendesk guide knowledge management system at Enterprise plan
2 Education Level At least Bachelor Degree (S1)
3 Working experience Experienced in the same field and role at least 1 year for team member
4 Educational Background Computer Science, Information System
5 Communication skill Excellent communication skills with proficiency in English (Verbal and Written)
6 Customer handling skill Customer-oriented, ability to properly escalate unresolved issues to appropriate internal teams, Cool-tempered with ability to be patient to deal with difficult users
7 Leadership Skills Self-organized and response well while under pressure, Discipline and can work in shift schedules
8 Teamwork Capabilities Should can work well in team environment, back-up and coordinate with each other, should be able to communicate well with teammates
9 Technical Skills Ability to diagnose and resolve more complex technical issue Ability to provide step-by-step technical
Ability to provide step-by-step technical help, both written and verbal
Ability to solve more complex End user computing issue related to OS, application, telephony and printing system
Hands-on experience with Windows/Linux/Mac OS environment
Ability to solve more complex networking issue related to Wifi and LAN in End User Computing Devices and trace routing to the networking infrastructure

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Job Detail

  • Job Id
    5fe0ba2f1cfa349f
  • Location
    Jakarta
  • Company
    Mitra Integrasi Informatika
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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