Job Description

UNDP is the leading United Nations organization fighting to end the injustice of poverty, inequality, and climate change. Working with our broad network of experts and partners in 170 countries, we help nations to build integrated, lasting solutions for people and planet. Learn more at undp.org or follow at @UNDP.

Under the guidance and direct supervision of the Operations Manager, the ICT officer manages ICT services, develops and implements ICT management systems, provides information management tools and technology infrastructure in Country Officer Indonesia The ICT officer is responsible for review of and advice on the use of new technologies that will enhance the CO productivity. The ICT officer promotes a client-oriented approach.

In this context, the ICT Unit is entrusted with the following:

Provision of ICT services to CO and projects

Focal point for policy issues of information and communication technology

Provision of technical advisory for IT solution related with development issues

Support with CO transformation digitization programme and information management, data security, etc.

Cybersecurity support measures

Supervision for maintenance of hardware and software

The ICT Officer heads the ICT Team and supervises staff in the team. The ICT Officer works in close collaboration with the Front Office, Management Support and Business Development, Programme and Operations teams in the CO and UNDP HQs staff for resolving complex ICT-related issues, liaises with Regional Information Officer (RIO), the Regional Bureau Information Manager (RBIM), OIST staff.

Summary of Key Functions:
Implementation of ICT strategies and introduction/implementation of new technologies

Development of information and documentation management system

Management of CO hardware and software packages

Networks administration

Provision of web management services

Facilitation of knowledge building and knowledge sharing

1. Ensures implementation of ICT strategies and introduction and implementation of new technologies, focusing on achievement of the following results:

Full compliance with corporate information management and technology standards, guidelines and procedures for the CO technology environment.

Analysis of the requirement and elaboration of internal policies and procedures on the use of ICT.

CO ICT business processes mapping and elaboration/establishment of internal Standard Operating Procedures (SOPs) in ICT management, control of the workflows in the ICT team.

Participation in the office business process re-engineering activities and ensure that business needs drive IT solutions related to corporate resource management.

Conduct of market research and analysis, and introduction of new technology for country office system updating and improvement.

Provision of advice on and assistance in procurement of new ICT equipment for the CO and projects, provision of technical specifications and information on best options in both local and international markets.

Development and update of the ICT annual plan and road map. Support to the development and update of the business continuity plan, disaster recovery plan, ICT infrastructure and training plans. Follow up on their implementation.

Provision of support to the use of Atlas (UNDP’s implementation of PeopleSoft ERP) functionality for improved business results and improved client services.

Leadership of the ICT team for effective and client-oriented services.

2. Ensures development of information and documentation management system focusing on the achievement of the following results:

Development and implementation of CO information and documentation management system in accordance with UNDP policy and the country office needs.

3. Manages CO hardware and software packages, focusing on the achievement of the following results:

CO hardware and software platforms meet the UNDP corporate standards and the CO key business processes.

Provision of advice on maintenance of equipment and acquisition of hardware supplies

Supervision of the implementation of corporate UNDP systems.

Development of new software for high impact results (e.g. application back to office, office management system, various online tool, database security, intranet, etc).

4. Ensures efficient networks administration, focusing on achievement of the following results:

Monitoring of the computing resources to provide a stable and responsive environment.

Operation of network utility procedures defining network users and security attributes establishing directories, menus and drive-mappings, configuring network printers and providing user access.

Monitoring of backup and restoration procedures for both server and local drives.

Timely upgrade of LAN infrastructure and Internet connectivity to meet UNDP requirements.

Provision of technical advice on network administration to other agencies as required and monitoring preparation of bills for cost-recovery for the services provided.

Provide input and monitor on ICT related contracts and agreements ensuring they are reviewed and updated as required in cooperation with procurement unit

5. Provides web management services, focusing on achievement of the following results:

Identification of opportunities and ways of converting business processes into web-based systems to address the issues of efficiency (e.g., office management systems, donor profile software, knowledge management systems).

Creation and technical maintenance of the CO websites and Intranet.

Provision of technical advice on web management to support programmatic implementation as required.

Ensure gender sensitive information in the website for both internal and external purpose of communication

6. Ensure facilitation of knowledge building and knowledge sharing in the CO, focusing on achievement of the following results:

Identification and promotion of different systems and applications for optimal content management, knowledge management and sharing, information provision.

Organization of training for the operations/projects staff on ICT issues.

Synthesis of lessons learned, and best practices directly linked to ICT management.

Sound contributions to knowledge networks and communities of practice.

Ensure active participation for learning and knowledge sharing in gender mainstreaming

Experience in providing Digital Advocate for programme (including liaise with Government counterpart) and operations

7. The incumbent of the position should avoid any kind of discriminatory behavior including gender discrimination and ensure that

Human rights and gender equality is prioritized as an ethical principle within all actions;

Activities are designed and implemented in accordance with “Social and Environmental Standards of UNDP”;

Any kind of diversities based on ethnicity, age, sexual orientation, disability, religion, class, gender are respected within all implementations including data production;

Differentiated needs of women and men are considered;

Inclusive approach is reflected within all actions and implementations, in that sense an enabling and accessible setup in various senses such as disability gender language barrier is created;

Necessary arrangements to provide gender parity within all committees, meetings, trainings etc. introduced.

Impact of Result:
The key results have an impact on the overall efficiency of the Country Office including improved business results and client services. Forward-looking ICT management has an impact on the organization of office management, knowledge sharing, and information provision.
CORE BEHAVIOURAL COMPETENCIES

Achieve Results

Demonstrates focus on achieving quality results and impact

Consistently strives to meet or exceed excellent standards

Efficiently establishes appropriate plans and resources for self and others to accomplish goals

Holds self and others accountable for results

Think Innovatively

Seeks patterns and clarity outside, across and beyond boxes and categories, resists false certainty and simplistic binary choices

Looks beyond conventional approaches and established methods

Proposes new ideas, approaches and solutions to problems

Learn Continuously

Actively pursues opportunities for learning and self-development, professionally and personally

Keeps up to date with new developments in own professional area

Proactively seeks feedback, demonstrates a desire to learn from others as well as from experience, both positive and negative

Contributes to the learning of others

Adapt with Agility

Actively pursues opportunities for learning and self-development, professionally and personally

Keeps up to date with new developments in own professional area

Act with Determination

Is flexible in handling change, and adopts new ideas, approaches and ways of working

Seamlessly adapts to working with new situations or contexts, with new people, and in different ways

Participates in, supports, or drives meaningful change in UNDP

Is comfortable with ambiguity and effectively manages juggling multiple demands

Engage and Partner

Demonstrates and encourages teamwork and co-creation, internally and externally, to achieve joint objectives and results

Acts in a way that demonstrates empathy and emotional intelligence, showing consideration for the needs and feelings of others

Enable Diversity and Inclusion

Understands and appreciates issues from the perspective of others

Treats all individuals with respect, considers ethical implications and responds sensitively to all differences among people

Fully accepts and values all people, creating an inclusive environment

Understands that inclusion is multi-faceted (e.g., race, gender, age, disability, culture, etc.) and treats everyone fairly and equally

Demonstrates honesty and transparency

PEOPLE MANAGEMENT COMPETENCIES

Demonstrate Empathy and Emotional Intelligence

Genuinely care about people; demonstrate empathy with the joys and pains of others

Enable the wellbeing of the team(s)

Read a group’s emotional currents and power relationships, identifying influencers, networks, and organizational dynamics; adapt leadership styles at the appropriate times

See the positive in people, situations, and events

Motivate and Direct

Create and communicate a compelling vision and purpose

Align people and resources with organizational vision, strategy, objectives

Understand and proactively build the team/organization culture

Build an Enabling Workplace

Create a working environment where people are engaged and want to do their best; empower and enable team members to perform and have a positive workplace experience

Promote honesty, openness, trust and psychological safety and create opportunities to innovate and learn

Recruit and promote individuals based upon objective measures and meritocracy; acknowledge and utilize the talent of others

Encourage collective action and integration

Build Capability

Identify and develop talent in individuals, providing positive support to enable them to achieve their potential

Foster learning or development of others by giving feedback, guidance, and support; support career development of others

Have willingness and ability to delegate to help people learn, including from failure

Manage Performance and Ensure Accountability

Ensure regular conversations with people about work

Provide positive and constructive feedback

Discuss poor performance in a timely manner

Provide praise and recognition, as well as ensure accountability

Lead with Humility

Be authentic and transparent, act with integrity

Be accessible and available to team members they lead

Encourage debate and discussion, creating a culture where people are comfortable to challenge senior leaders and feel listened to

Be modest, giving credit for success to others and admit own shortcomings

CROSS FUNCTIONAL AND TECHNICAL COMPETENCIES

Digital Awareness and Literacy

Ability and inclination to rapidly adopt new technologies, either through skilfully grasping their usage or through understanding their impact and empowering others to use them as needed

Working with Evidence and Data

Ability to inspect, cleanse, transform and model data with the goal of discovering useful information, informing conclusions and supporting decision-making

Communication

Ability to communicate in a clear, concise and unambiguous manner both through written and verbal communication; to tailor messages and choose communication methods depending on the audience

Ability to manage communications internally and externally, through media, social media and other appropriate channels

Digital strategy

Ability to plan the use of resources through digital channels to reach and engage target audiences effectively and to achieve particular objectives

Gender

Gender Mainstreaming

UN policy knowledge - ethics

Knowledge and understanding of the UN Staff Regulations and Rules and other policies relating to ethics and integrity

Innovation

Technology and Innovation

Verbal and written communication

Ability to effectively communicate both verbally and in writing to convey key facts and findings

Data Analysis and Presentation

Identify trends and issues associated with unusual or complex transactions and present data in a meaningful manner to facilitate discussions, draw conclusions or make pragmatic decisions.

Information Technology and Information security risks concepts, techniques, and tools

Ability to understand key application and system software, IT infrastructure and IT Control frameworks. In the case of Investigators, this extend to using Investigative software.

RECRUITMENT QUALIFICATIONS

Academic Education:
Master’s degree in Information systems, Information Management with no experience or Bachelor’s with two years of experience in Computer Science or related discipline.

Experience:
5 years of relevant working experience, including development and implementation of ICT strategies, management and supervision of ICT services and teams, hardware and software platforms, telecommunications facilities, knowledge of Windows-based packages/applications, experience in web design and development of web-based office applications.

Language:
Fluency in the UN language and national language of the duty station.