Date Posted:
Salary:
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Job Description

Karma Group is a multi-award-winning international lifestyle and leisure group with 44 stunning resorts worldwide. With massive expansion plans for 2022/2023, we are actively seeking to recruit an experienced, well-presented, and hard working Data / Dialer Controller to help us deliver on our business objectives and targets.

Tasks & Responsibilities

  • Proactively manage dialer operations to meet company objectives in right-party contact, penetration rate, utilization, occupancy and other call center KPIs
  • Ensure attainment of all contractually required SLAs for external clients
  • Identify, analyze, develop and recommend plans for improved customer communication experience including the minimizing of abandon rate and increase in all other KPIs
  • Create and maintain a continuous improvement and ambitious work environment that combines learning, achievement, recognition and exceeds daily operational metrics against major operations deliverables
  • Collaborate with Operations Strategy on execution of campaigns, providing timely and precise feedback, as well as, recommendations to make the campaigns more effective
  • Conduct business reviews with senior management and external clients to evaluate lessons learned and ensure best practices are integrated onto process improvement efforts
  • Create and foster a positive, successful, and professional work environment where employees choose to work and achieve their goals

Requirements

  • Bachelor’s degree in Business Management, Computer Science or a related field
  • Requires 3+ years’ experience in call center dialer management in a blended environment (inbound/outbound). Experience in a high volume outbound dialer environment is preferred.
  • Extensive experience in blended call center platforms and automated dialer platforms
  • Excellent Personal Presentation in both spoken and written English.
  • Ability to effectively communicate orally and in writing with co-workers, management team, other Departments, vendors, and outside agencies
  • Must possess proven leadership skills with the ability to influence key decision makers and collaborate across business lines
  • Must demonstrate strong analytical skills and be able to translate data into action
  • Strong working knowledge of Microsoft Office Suite

If you feel you have the experience and track record to be successful and are available for a quick start, then we want to hear from you immediately.

Job Type: Full-time

Salary: Rp6,000 - Rp7,000 per month

Language:

  • English (Required)

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Job Detail

  • Job Id
    5ce0e59f66abf920
  • Location
    id
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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