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Job Description

Membuat job ticket untuk setiap komplain atau request yang masuk melalui email/telepon/Whatsapp untuk dieskalasi ke tim Preparasi atau tim Field Service.

Membuat laporan harian terkait seluruh komplain yang masuk sehingga komplain dapat terdokumentasi dengan baik dan tidak ada yang terlewat.

Melakukan survey kepuasan ke klien / health check customer atau merchant

Melakukan monitoring terhadap setiap ticket yang di create dan melakukan update close ticket untuk complaint yang telah diselesaikan.
Pendidikan minimal D3 semua jurusan IPK > 3.00

Dapat mengoperasikan Microsoft Office

Komunikatif dan teliti

Customer Service Orientation

Strong analytical and planning skills;

Good communication and presentation skills;

Excellent problem-solving skills;

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Job Detail

  • Job Id
    5c35b3a21f5b4aca
  • Location
    id
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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