According to the Indonesian company business model, establish a user service management system suitable for the needs of the Indonesian market, including organizational structure, management mechanism, and business processes.
Responsible for the standard construction and management of the call center, timely responding to user needs, solving user problems, and reducing user complaint rate.
Responsible for service provider qualification, network layout and service provider management, ensuring user service process control and continuous improvement of customer service satisfaction.
Responsible for docking local third-party service companies, strengthening technical support and training for service providers, and improving the success rate of service providers.
Responsible for spare parts planning, storage specification management, increasing the satisfaction rate of spare parts, and accelerating the turnover of spare parts.
Responsible for the construction and standard management of the three-package machine management system, reducing the loss of the three-package machine.
Responsible for formulating reasonable service provider settlement standards based on industry standards and corporate characteristics. Excavation includes spare parts consumption, improvement space for warehousing and logistics costs, promotion of overall service cost control and service rate compliance.
Planning and implementation of differentiated services for high-end customers
Create a brand image with high quality and efficient service as a business card
Quality Management Section: Responsible for the collection of quality information in overseas markets, timely feedback on market product quality information, and work with headquarters to promote continuous improvement of product quality and trace the loss
Male / Female min 30-35 years of Age
Bachelor Degree any major from Reputable University;
Min 3-5 years experiences with Home Appliances/Electronics Product
Menguasai Teknik Editing Video, Desain Grafis, dan Jika Menguasai Animasi, lebih disukai.
Diutamakan yang berpengalaman pada bidang yg sama min 2 Tahun.
You will work in flexible work arrangements.
Based on your performance, you may get full time job offer from P&G.
Have strong analytical thinking and skills.
Call Center & Service experienced (Fresh graduate may apply).
Handling inquiry, complain and request from customer.
Servicing with patient and pleasure.
Work closely internal departments including purchasing team, sourcing team, marketing, operations team, customer service team to drive growth for the category.
