Social Media Customer Care

Date Posted: 17 hari yang lalu
Salary:
Jakarta
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Job Description

Being responsible for responding to every message and comment on all social media platforms

Providing correct information to all customer inquiries related to the company

Handling and monitoring customer’s complaints from social media and solve the problem

Coordinating with CS team, PR, or any related division to solve the problem and inquiries

Communicating courteously and effectively to understand issues from the customer's perspective

Making reports for all questions and problems that come in via social media

Ability to meet and exceed key performance and customer service goals such as Customer Satisfaction, Average Handle Time, and Quality Assurance

Following and aware of any corporate information update

Contributing to the creative content on social media if needed
Candidate must possess at least Bachelor's Degree in Communication/Advertising/Design/Creative Multimedia or other related major.

At least 1 year of working experience in customer service or social media

Experience and familiar with social media platforms (Facebook, Instagram, Youtube, Twitter, Google)

Strong copywriting skill and problem-solving skill

Strong analytical and critical thinking skills

Passion for delivering a great customer experience

Excellent verbal & non-verbal communication

Excellent written and spoken English

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Job Detail

  • Job Id
    5736cdbbcbfba9a9
  • Location
    Jakarta
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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