Assistant Grab Driver Center Operations Manager

Date Posted: Posted22 hari yang lalu

Salary:

Jakarta

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Job Description

Job Description: Life at Grab :
At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia. Get to know our Team:

Dynamic team who provide you the environment to grow and better career
Get to know the Role:

Supervise for day-to- day Grab Driver Center Operation, and assisting GDC Area Manager with managerial and administrative functions. To achieve satisfactory Partners and Consumers experience during visit to Grab Driver Centre.

The day-to-day activities:

The Assistant Manager plans and direct the day to day operations of GDC in His/Her Area.
Achieve GDC OKRs, such as : Target Average Handling Time (AHT), Average Waiting Time (AWT), Customer Satisfaction (CSAT), Dissatisfaction score (DSAT), Online quiz and another OKR required.
Ensuring high levels of Consumers sattisfaction through excellent service.
Monitor quality performance and Service Level Agreement (SLA).
Drive Sales and revenue target (daily, weekly, monthly), i.e GrabKios Acquisition, Mitra Premium Acquisition, GrabKios Transaction, GrabKios Revenue, etc. And create program to increase sales and revenue.
Maintain First Call Resolution (FCR) for all GDC transactions.
Maintain high GDC standards and conditions and foster a positive environment.
Maintain knowledge of all Team members related by functions, cross functions to ensure all Team members can deliver good service to Partners and Consumers.
Evaluating Team performance and providing feedback to team members.
Briefing Team on current goals, projects, promotions and other relevant information.
Assist in managing the security and safety of the GDC/branch, by analyzing security and safety policies and procedures. Alerts Team of any changes.
Maintain control over audit procedures to ensure compliance with control.
Resolves Partners and Consumers problems and Team member complaints as needed.
Responsible & monitor administrative function : Reconciliation Lost & Found, Cash Advance, Rental Office, Electricity Bills, etc.

The must haves:

Minimum S1 graduated any major
4-6 years experiences
Excellent verbal and written communication skills
Strong Customer Service Sales Skills
Proven leadership skill
Results Driven Attitude
Attention to Detail
Ability to multitask and motivating the team member
Our Commitment

Our Commitment We recognize that with these individual attributes come different workplace challenges, and we will work with Grabbers to address them in our journey towards creating inclusion at Grab for all Grabbers.
About Grab
Grab is the leading superapp platform in Southeast Asia, providing everyday services that matter to consumers. Today, the Grab app has been downloaded onto millions of mobile devices, giving users access to over 9 million drivers, merchants, and agents. Grab offers a wide range of on-demand services in the region, including mobility, food, package and grocery delivery services, mobile payments, and financial services across 428 cities in eight countries. Join us today to drive Southeast Asia forward, together.

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Job Detail

Job Id

4f0cb8cbd4cc3518
Location

Jakarta
Company
Type

Private
Employment Status

Permanent
Positions

Available
Career Level

Experience
Gender

Male/Female