MAIN RESPONSIBILITY: To provide the highest level of service to promote customer satisfaction / retention while optimizing booking opportunities.
REQUIREMENTS: Due to work pass restrictions, only Citizens of Indonesia (WNI) shall be considered.
Fluent in English (oral and written).
Minimum one year of full working experience in reservation, call centre or front office in an international luxury hotel brand.
Diploma degree in tourism or hospitality management from a reputable college.
Proficient in operating Opera PMS and knowledge in repatriation hotel booking system will be an advantage.
Excellent inter-personal skills with the ability to develop relationships at all levels.
Flexible with working hours, willing to work shifts and public holidays.
Mampu menghubungi banyak calon customer dalam sehari.
Dapat mencapai target yang telah ditentukan oleh perusahaan.
Dapat melayani customer dengan baik.
Hands-on in the end-to-end product design process from empathizing towards usersâ problems, ideation, down to validating and monitoring on the proposed solutionâ¦
High customer focus and service orientation.
Make outbound calls to customers for opinions on service improvement.
Good communication and conversational skills.