Prepare and ensure hardware, such as CPU, Laptop, Server, CCTV, Printer, Hub/Switch, Router, Mobile Devices, has good quality and runs smoothly
Installing and configuring related software, such as Operating System, Antivirus, Office, Driver, Application, Database, Internet Network, and ensures no conflict and runs smoothly
Providing hardware and software for whole company and customer needs
Inventorying all hardware and software which are used by employee and customer
Replacing or repairing the necessary parts
Providing email and credential needed for employee and customer
Have up to date documentation and regularly reports
Supporting the role-out of new applications
Testing and evaluating new technologies
Using up to date and relevant system/application to reduce cycle time
Identifying hardware and software solutions
Troubleshooting technical issues
Diagnosing and repairing faults
Resolving network issues
Provide accurate information on IT products or services
Record events and problems and their resolution in logs
Identify and suggest possible improvement on procedures
Managing multiple cases at one time
Requirements
Bachelors in Computer Science or Information Technology or equivalent
Minimum 3 years of IT Support experience
Sound experience working with cloud services (preferably GCP)
Sound knowledge of server infrastructure, virtualization, and cloud computing
Experience with architecting and maintaining high availability production systems
Knowledge of system monitoring in a cloud environment including cloud specific products and tools
Experience with Agile and DevOps concepts
Infrastructure deployment experience in the Public cloud
Knowledge of security controls for the Public cloud
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