Job Description

DepartmentOperations LevelExperienced (Team Lead) LocationIndonesia - Jakarta

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud. Browse our Operations team openings to see how you can make an impact with us.

Job Description:
  • Daily manage return operations, detect loopholes & continuously improve the return processes
  • Plan and balance resources according to workloads & monitor backlogs cases of return/refund operations
  • Provide coaching and guidance for Senior/Team Lead
  • Able to communicate and solve any dispute or escalation cases obstacles when raised
  • Perform additional duties where needed

Requirements:
  • Experience in handling disputes is essential, knowledge of e-commerce returns is a plus
  • Candidates with 2 or more years of experience in Supervisor role
  • Strong decision making and ability to resolve customer problems
  • Good at communication, negotiation abilities & problem solving skill
  • Result-oriented & ability to deal with backlogs using data to catch the issue symptoms

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Job Detail

  • Job Id
    3d689f1f1aae21fd
  • Location
    id
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

Contact

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