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Job Description

Responsible for receiving and resolved incidents and service requests from end-users as Layer 1 Support.

Providing sufficient information on the incident or Service Request received before escalating to Layer 2 Support.

Responsible for documentation and report incidents and service requests to management

Create new Knowledge Base as well as evaluate existing Knowledge Base Document
Female

Bachelor's degree in software engineering, computer science, information technology, information systems, computer engineering, Computer accountancy or similar. (Fresh Graduate are welcome)

Demonstrable experience as an application support engineer in related field.

Ability to manage document configuration changes and monitor performance.

Exceptional ability to provide front-end support to internal departments and web-based clients.

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Job Detail

  • Job Id
    2f6769071a8d9d59
  • Location
    id
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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