IT SUPPORT

IT SUPPORT

Date Posted: Posted29 hari yang lalu

Salary:

Mitracomm Ekasarana PT

Jakarta

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Job Description

Provide single contact of service enquiries and day to day support on all issues and requests related to the system and the services, including operation support ,technical advice, problem resolution, escalation, incident management, problem management and security management
via telephonic/web/email/fax enquiries.
Logging of service calls and documentation of all user requests and incident/problem resolutions.
Escalate problems to 2nd and 3rd level support with agreed SLA if necessary.
Trouble shooting PC hardware, notebook,PDA, Printer/print server,MS win, internet browser,standard microsoft software,lotus notes clients and other inhouse application problems
Able to work shift including weekends and public holidays.

Male
Max age 30 years old
Diploma in computer science/electronics/IT or equivalent.
Have worked in related field for min 1 years in customer service/call centre

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Job Detail

Job Id

2ca558ff29def8f9
Location

Jakarta
Company

Mitracomm Ekasarana PT
Type

Private
Employment Status

Permanent
Positions

Available
Career Level

Experience
Gender

Male/Female

Contact Mitracomm Ekasarana PT

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