Service Engineer

Date Posted: Posted30+ hari yang lalu
Salary:

Job Description

Do you dream of working in a company that is driven by a meaningful purpose? An inclusive company that empowers you to do your best and be innovative?

We are looking for Service Engineer to make an impact!

At Schneider Electric , we believe access to energy and digital is a basic human right. We empower all to do more with less, ensuring Life Is On everywhere, for everyone, at every moment. We provide energy and automation digital solutions for efficiency and sustainability.

What will you do?

To maintain and develop end-user satisfaction with regards to introduction, implementation, maintenance and support demand order of systems designed and installed by PT. Schneider Electric System Indonesia. A service Field Engineer who has the assigned product line/type as a priority - immediate responder. To ensure comprehensive understanding of the product and system install base. Acts as a primary front-line element in the customer relationship requiring high level of direct customer facing interactions.
Responsibilities:

  • Field leadership of the assigned product line / type at assigned customers.
  • Acts as principal engineer role as customer contact and/or interface with Company organization
  • Responsibility for all assigned products at customer site through product life cycle
  • To manage software support, preventative maintenance, modifications and enhancements, routine servicing, warranty work and emergency responses.
  • Interacts directly with customers to address and resolve product/service concerns.
  • To regularly visit clients for a contract / system health check and conduct operational / performance related reviews
  • Responsible for managing of assigned product line / type and improving customer satisfaction throughout a case management and One Front Door (customer care) Program with the goal of growing the business
  • Manages all data required to understand service business quality process within assigned region / product set and seeks to drive continuous improvements.
  • In conjunction with Regional Service Organization, implements regional service strategy for meeting customer needs and company goals and objectives
  • Active contributor for driving activities and developing procedures and policy to improve the quality of the service organization.
  • Works closely with peers to align efforts and ensure consistency across all regions in regard to process.

Qualifications

Who would be successful?

Qualifications/Training/Experience/Technical Ability)

  • 5+ years’ experience gained in automation engineer / 3+ years’ experience for field service.
  • Experience in DCS, PES, PLC, ESD, Wonderware and other automation knowledge
  • Proven experience to successfully interact with customer’s in regard to performance issues Ability to work well under pressure, manage time and multi-task
  • Self-motivated and able to work both independently and within a team
  • Ready for traveling to site and meet the site medical requirement
  • Experienced in use of SAP and MS Office product suite
  • Willing to be based in Jakarta

Benefits we offer:

  • Global family leave
  • Open Talent Market
  • Flexible Benefit
  • Worldwide Employee Stock Ownership
  • Comprehensive Online Training Module

…and more!

We are looking forward to welcoming you in our team!

Primary Location

: ID-DKI Jakarta-Jakarta-Cilandak

Schedule

: Full-time

Unposting Date

: Ongoing

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Job Detail

  • Job Id
    2b10dfd0bc68b6df
  • Location
    Jakarta
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

Contact Schneider Electric

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