Contact Center needed for CIMB Bank
Job description:
1. Receive calls from customers who enter the contact center.
2. Using the standard phoning skill that has been determined.
3. Provide information and solutions needed by customers.
4. Collecting data on the types of telephone calls from customers.
5. Escalate all requests and complaints received.
6. Carry out the process of offering and selling banking products.
6. Provide information and or education to customers.
7. Provide information related to surveys that require customer participation.
8. Maintain relationships and cooperation with all divisions or other work units within the bank's internal environment.
9. Strive to achieve the set performance targets.
10. Obligation to maintain the confidentiality of all oral and written information, both owned by the bank and belonging to bank customers.
Requirements:
- Minimum high school education (experienced), D3 and preferably S1.
- Maximum age 30 years.
- Minimum GPA 2.75 (D3 and S1).
- Not involved in drugs or other law violations.
- Physically and mentally healthy.
- Willing to work in shifts, including holidays
- Friendly and able to communicate well.
- Has good voice quality and does not have regional dialects.
- Preferably have experience working in Call Center/Sales and marketing.
- Willing to work on target.
- Must be able to speak English actively Have skills in using computer applications.
Compensation & benefits:
-Basic salary.
-Positional allowance.
-Shifting Allowance. Overtime/Overtime Allowance.
-English allowance.
-Achievement Allowance.
-THR.
-Rewards.
-Career path.
Job Type: Contract
Jenis Pekerjaan: Kontrak
Gaji: Rp2.400.000 - Rp4.500.000 per bulan
Bekerja dari Jauh:
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