Duty Manager

Date Posted: Posted14 hari yang lalu

Salary:

Jakarta

Job Description

Greets the VIP guests of the hotel. As directed by the Asst. Front office Manager, Performs special services for VIP Guest’s.
Assists in VIP’s arrival departure in absence of guest relation officers.
Checks cleanliness of lobby and public areas, lights and as well as front office staff in proper and orderly appearance and behavior.
Checks on registration cards of arriving guests and ensures all information should be filled on each cards either by Front Office Team or the guests.
Gives the instructions to the Night Reception, during the high occupancy periods, regarding: walk-in guests and release room blocked because of no- shows
Assists in handling room lock problems.
Prepares and checks for VIP’s arrival and escorts guests to rooms.
Co-ordinates with all departments concerned in order to maintain Front Office functions properly.
Operates the front office computer system in order to assist front office attendants.
Checks group department, fit and ensure switchboard makes appropriate wake up calls.
Handles guest complaints and other related problems and reports on the Assistant Manager’s log book.
Assists all team members during they are busy.
Answers guests inquires, handles complaints and attend to the needs of the guests.
Maintains and be guided of hotel policy on credit/lost and found hotel guests properties.
Approves the working schedule for the front office attendants and submits them to front office manager.

Work Experience

Benefits