Field Service Engineer

Date Posted: Posted11 hari yang lalu
Salary:
Jakarta
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Job Description

Summary of Job
The purpose of this position is to work as Field Service Engineer (FSE) within Customer Service operation team in Gutor Malaysia. FSE has to be responsible to support any job assign to him within internal and external. This is to ensure customer satisfaction with Gutor products and service.

Essential Duties and Responsibilities
  • To perform field service (customer site service) activities involving the installation supervision, commissioning, maintaining, modification, onsite training, system upgrade and repair of complex Gutor AC & DC UPS equipment.
  • Responsible for a region or subgroup of field services.
  • Performs installation supervision and commissioning of Gutor products including the batteries.
  • Performs maintenance for Gutor UPS equipment including batteries.
  • Trains customers on equipment operation and maintenance of Gutor products.
  • Represents Gutor in dealing with customer concerns.
  • Responsible for identifying and reporting failure modes encountered when in the field. Also responsible for determining the cause of these failures.
  • Solve UPS problems at customers site and provides reports on these issues.
  • Providing 24hrs telephone support for customers.
  • Acquisition of Customer Service products.
Secondary Duties
  • Support internal for spare parts warranty, preparation and assembly.
  • Improve onsite report and process.

Qualifications

Job Requirements
Education - Minimum Required Level:
  • Degree / Diploma in Electrical / Electrical Engineering
  • Computer literacy is require.
Experience - Minimum Required:
  • 2-3 yrs exp. in Oil & Gas sector, Power Generation or UPS technical experience is an added advantage
  • Willing to travel up to 80% within international (onshore & offshore).
  • Computer literate and fluent in spoken English, Indonesia and others language will add advantage.
Knowledge and skills - Required:
  • Demonstrated ability to function successfully across multiple cultures and nationalities
  • Excellent verbal and written communication skills in English are essential
  • Ability to interface with all functional areas of the company
  • Global flair
  • Microsoft Office – Excel, Word and Power Point.
Knowledge and skills - Desired but not essential:
  • Every other language is an advantage
  • Technical knowledge of UPS systems in commercial or industry type.
  • Knowledge of Innorsoft, and Siebel and SAP will be add advantage.
  • Knowledge of site report preparation process is a plus.
Personal Attributes:
  • Team and customer oriented.
  • Highly motivated, responsive and energetic individual.
  • Well prepare person.
  • Time management.
  • Work under pressure.

Primary Location

: ID-DKI Jakarta-Jakarta-Cilandak

Schedule

: Full-time

Unposting Date

: May 1, 2022, 5:59:00 PM

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Job Detail

  • Job Id
    17065f6af3f599c3
  • Location
    Jakarta
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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