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Job Description

(22007IH)

Indonesia-DKI Jakarta-Jakarta | Full-time | Permanent | Standard

  • Conduct training to new and existing staff (e.g. new hire induction training, refresher training, CIS CS modules)
  • Ensure training materials are constantly updated and reviewed at regular interval
  • Support and work closely with CS sub-function managers/supervisors to conduct post-training evaluation and
coaching to gauge training effectiveness, and identify strengths for reinforcement and weaknesses for further
training
  • Conduct training needs analysis and develop training and development plans / roadmap
  • Interact with country HR department on identifying CS-related training needs
  • Maintain an accurate and updated training record of staff
  • Conduct regular and ad hoc skills verification tests for Customer Service Function
  • Coordinate special events / programs / celebration among CS sub-functions
  • Incumbent has no direct reports and authority over country line and functional personnel. Nevertheless, he/she must be able to demonstrate ability to influence decisions/actions

  • 3 years experience in customer service / hospitality industry
  • Experience in conducting / facilitating training activities
  • Experience in the Air Express industry (preferable)
  • Bachelor degree
  • Excellent spoken and written language skill

Posting Legal Entity PT. Birotika Semesta

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Job Detail

  • Job Id
    169f586bad54d684
  • Location
    id
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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