Helpdesk

Date Posted: Posted9 hari yang lalu
Salary:
Mitra Integrasi Informatika
Jakarta
Apply Now Whatsapp to Friend Save This Job

Job Description

Job Desc

1
Becoming L1 Support for Digital and Technology (Digitech) Portofolio/Solution Division

2
Operate IT Corporate Ticketing System Holding L1 Role (IT Servicedesk)

3
Operate/Administer Software/Application/Solution on certain agreed/given feature within Digitech Portofolio/Solution Division

4
Dispacth the service request or incident report to respective PIC as per Defined and Monitoring the progress of Fullfilment/Resolution according to respected SLA

5
Self Perform the resolution for standard issue category which are within L1 Capability (base on role) and/or already written on the operational Guideline (Frequent Issue/Problem + resolution)

6
Analize the operational support healthiness ofDigitech Portofolio/Solution and Design the Improvement Plan for Better operation further

7
Maintain whole Operational Guideline as the knowledge Management and Compose the additional item in Operational Guideline

8
Perform regular report and team meeting with portoflio owner/solution in Digitech regarding operation Support

Skill Requirement

1
Diploma/Bachelor on Computer Science, Information System, Informatics, and related major

2
Having Proficiency on ITSM and ITIL (Having Credential Certification is a Plus)

3
Having minimum 2 Year experience as L1 Support focusing on Software/Application in Majority

4
Having experience as L2 in an Advantage

5
Able to Communicate in Bahasa and English and Deliver the message clearly in detail according to the request, incident, fullfillment, and resolution context

6
ability to compose technical/procedure document and act as technical writer as per required

7
Self Starter team player with strong analytical thinking and dedicated to strive operational excellent

8
Willing to perform continuous learn and broad knowledge regarding the latest digitalization and technology trend

9
Willing to work in 8x5 (Office Hour) and Ready To support in Saturday, Sunday and National Holiday if Urgent Needed

Other Benefits : Tunjangan Overtime

Related Jobs

Job Detail

  • Job Id
    150ad3aec83a71dd
  • Location
    Jakarta
  • Company
    Mitra Integrasi Informatika
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

Contact Mitra Integrasi Informatika

Sponsored by

https://www.halokerja.kabardunia.com connects jobseekers and recruiters by accurately matching candidate profiles to the relevant job openings through an advanced 2-way matching technology. While most job portals only focus on getting candidates the next job, Shine focuses on the entire career growth of candidates.

Quick Links
Jobs By Industry
Latest Job
Copyright © 2026 halokerja.kabardunia.com . All Rights Reserved.