Associate, Learning Designer

Date Posted: Posted26 hari yang lalu
Salary:
Grab
Jakarta
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Job Description

Job Description: Life at Grab: At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia. Get to Know the Team The Partner Training & Development team is a group of progressive thinkers with a mission for ensuring our driver partners and riders are empowered and equipped to provide 5star service to our customers. The team interfaces with both 2Ws and 4Ws Drivers, also with different department stakeholders inside Grab that have different training needs. Get to Know the Role As a Learning Designer, you are responsible to analyze, design and evaluate the learning methodologies which can lead to performance improvement of the training attendees. Throughout your responsibilities, you will prepare the drivers to be engaged through learning activities to succeed in the Grab platform, provide 5star service to the customers and contribute to drive Southeast Asia move forward. The Day-to-day Activities
  • You will develop training curricula/programs and lead course production about different operating procedures, service standards, and best practices in the Grab platform.
  • You will scope training needs and identify the appropriate intervention and implement the program within an agreed timeline with training solution options.
  • You will manage the assigned project creating a training calendar and budget, review contracts with external partners, oversee efficient rollout of programs, and coordinate the logistics and training events.
  • You will liaise with BU Leaders to turn data into learning opportunities for new and existing driver partners.
  • You will facilitate both training and retraining program through online and offline training methods.
  • You will source for potential external training providers for training and development programs/activities for drivers, if needed.
  • You will evaluate the course outlines submitted by different training consultants/providers.
  • You will produce weekly, quarterly and annual reports to review the progress and recommend changes in program content based on outcome of training metrics.
The Must-Haves
  • You have Heart, Hunger, Honour and Humility
  • You have minimum 2 years of experience in a similar role
  • You possess a Bachelor Degree in Psychology/Communication/Education or its equivalent
  • You are fluent in written and spoken English
  • You have strong acumen in learning chain, data analysis, reporting, time management and organisational skills
  • You are proficient in Office 365/Google Workspace applications
  • You have innovative and creative mindset and pursue continuous improvement
  • You have experience in dealing with wide & complex matrix (eg. stakeholders & learner segments)
  • You have excellent communication and interpersonal skills
  • Your basic understanding in safety & logistic is a plus, but not a requirement
Our Commitment We recognize that with these individual attributes come different workplace challenges, and we will work with Grabbers to address them in our journey towards creating inclusion at Grab for all Grabbers. About Grab Grab is the leading superapp platform in Southeast Asia, providing everyday services that matter to consumers. Today, the Grab app has been downloaded onto millions of mobile devices, giving users access to over 9 million drivers, merchants, and agents. Grab offers a wide range of on-demand services in the region, including mobility, food, package and grocery delivery services, mobile payments, and financial services across 428 cities in eight countries. Join us today to drive Southeast Asia forward, together.

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Job Detail

  • Job Id
    135fe67c48344f50
  • Location
    Jakarta
  • Company
    Grab
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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